Server Poll Timeout Connecting to Datto device with OpenVPN in iPad

[c.barnes@barnesit.com]

When I try to connect from a PC using OpenVPN everything works fine.

When I attempt from an iPad(7th generation) running iOS 13.3.1 a get an error trying to connect (Server Poll Timeout).

Steps I have taken:
1. Downloaded the user credentials from Datto device (D200-US-VZW) and combined .crt and .key files into the ovpn file to make this file

View OriginalClient config

dev tun
persist-tun
persist-key
cipher AES-256-CBC
auth SHA1
tls-client
client
resolv-retry infinite
remote bcc5212a6152ae149e9b41e806409720.device-dns.com 1194 udp
lport 0
verify-x509-name "GilliatteFirewall_9940" name
<ca>
-----BEGIN CERTIFICATE-----
*** Cert stuff ***
-----END CERTIFICATE-----
</ca>
<cert>
-----BEGIN CERTIFICATE-----
*** Cert stuff ***-----END CERTIFICATE-----
</cert>
<key>
-----BEGIN PRIVATE KEY-----
*** Cert stuff ***-----END PRIVATE KEY-----
</key>
<tls-auth>
#
# 2048 bit OpenVPN static key
#
-----BEGIN OpenVPN Static key V1-----
*** Cert stuff ***-----END OpenVPN Static key V1-----
</tls-auth>
compress lz4
passtos
verb 3
explicit-exit-notify 2
float

2. Import the file successfully
3. Attempt to connect and it tries three times before error.


In the log file is where I see the error Server poll timeout, trying next remote entry...

Any help would be much appreciated

Thanks

CB

[TinCanTech]

In the log file is where I see the error Server poll timeout

And what does your server log say ?

viewtopic.php?f=30&t=22603

[c.barnes@barnesit.com]

Thanks for your feedback.
I'm not sure what you mean by server log. I'm not getting to any server in order to check the log

[Pippin]

Your Datto device (D200-US-VZW) is server, the log can probably be found there?

[c.barnes@barnesit.com]

I've looked there. There is no log and I'm sure it is because nothing ever gets there