Server Poll Timeout Connecting to Datto device with OpenVPN in iPad

[c.barnes@barnesit.com]

When I try to connect from a PC using OpenVPN everything works fine.

When I attempt from an iPad(7th generation) running iOS 13.3.1 a get an error trying to connect (Server Poll Timeout).

Steps I have taken:
1. Downloaded the user credentials from Datto device (D200-US-VZW) and combined .crt and .key files into the ovpn file to make this file

View OriginalClient config

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dev tun

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persist-tun

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persist-key

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cipher AES-256-CBC

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auth SHA1

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tls-client

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client

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resolv-retry infinite

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remote bcc5212a6152ae149e9b41e806409720.device-dns.com 1194 udp

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lport 0

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verify-x509-name "GilliatteFirewall_9940" name

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<ca>

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--STRIPPED INLINE CA CERT--

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</ca>

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<cert>

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--STRIPPED INLINE CERT--

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</cert>

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<key>

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--STRIPPED INLINE KEY--

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</key>

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<tls-auth>

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--STRIPPED INLINE TLS-AUTH KEY--

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</tls-auth>

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compress lz4

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passtos

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verb 3

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explicit-exit-notify 2

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float

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1

dev tun

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persist-tun

3

persist-key

4

cipher AES-256-CBC

5

auth SHA1

6

tls-client

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client

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resolv-retry infinite

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remote bcc5212a6152ae149e9b41e806409720.device-dns.com 1194 udp

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lport 0

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verify-x509-name "GilliatteFirewall_9940" name

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<ca>

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--STRIPPED INLINE CA CERT--

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</ca>

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<cert>

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--STRIPPED INLINE CERT--

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</cert>

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<key>

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--STRIPPED INLINE KEY--

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</key>

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<tls-auth>

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--STRIPPED INLINE TLS-AUTH KEY--

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</tls-auth>

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compress lz4

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passtos

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verb 3

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explicit-exit-notify 2

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float

2. Import the file successfully
3. Attempt to connect and it tries three times before error.


In the log file is where I see the error Server poll timeout, trying next remote entry...

Any help would be much appreciated

Thanks

CB

[TinCanTech]

In the log file is where I see the error Server poll timeout

And what does your server log say ?

viewtopic.php?f=30&t=22603

[c.barnes@barnesit.com]

Thanks for your feedback.
I'm not sure what you mean by server log. I'm not getting to any server in order to check the log

[Pippin]

Your Datto device (D200-US-VZW) is server, the log can probably be found there?

[c.barnes@barnesit.com]

I've looked there. There is no log and I'm sure it is because nothing ever gets there