OpenVpn connect stuck on connecting when connection lost

Official client software for OpenVPN Access Server and OpenVPN Cloud.
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Bazzu85
OpenVpn Newbie
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OpenVpn connect stuck on connecting when connection lost

Post by Bazzu85 » Thu Mar 17, 2022 1:28 pm

Hi,

today for the second time (first was aroung 9am and now at 2pm) the vpn disconnected and I found the client in "Connecting" looping status..
After than I manually disconnected and connected and the connection was pretty instant..
here's the logs:
https://gist.github.com/Bazzu85/c07c85b ... 665a31a660

help!

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openvpn_inc
OpenVPN Inc.
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Re: OpenVpn connect stuck on connecting when connection lost

Post by openvpn_inc » Sat Mar 19, 2022 5:50 pm

Hi Baz,

Did you contact nordvpn for support?

One thing I can suggest is that you might want to try the open source community client for Windows. OpenVPN Connect is designed to try to be always connected.

regards, rob0
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Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

Bazzu85
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Posts: 6
Joined: Thu Mar 17, 2022 1:24 pm

Re: OpenVpn connect stuck on connecting when connection lost

Post by Bazzu85 » Mon Mar 21, 2022 8:36 am

openvpn_inc wrote:
Sat Mar 19, 2022 5:50 pm
Hi Baz,

Did you contact nordvpn for support?

One thing I can suggest is that you might want to try the open source community client for Windows. OpenVPN Connect is designed to try to be always connected.

regards, rob0
Hi, nope...this is not a nordvpn problem, or at least, not fully..

OpenVPN Connect is designed to try to be always connected. -> yes, sure. I am using in this way obviously..
the problem is that when a disconnectionn happened (nordvpn fault I guess) the OpenVPN connect client tried to reconnect failing.. but after a manually switch off-on the connection became up instantly..so this is not nordvpn connection problem, but the app that fail to reconnect staying in "connecting"..

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openvpn_inc
OpenVPN Inc.
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Re: OpenVpn connect stuck on connecting when connection lost

Post by openvpn_inc » Tue Mar 22, 2022 3:49 pm

Hi Baz,

I still think nordvpn will be in a better position to help you with this, sorry.

regards, rob0
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Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

Bazzu85
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Posts: 6
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Re: OpenVpn connect stuck on connecting when connection lost

Post by Bazzu85 » Wed Mar 23, 2022 10:27 am

openvpn_inc wrote:
Tue Mar 22, 2022 3:49 pm
Hi Baz,

I still think nordvpn will be in a better position to help you with this, sorry.

regards, rob0
Why do you think it?
Why in your opinion is not a client fault if manually switching off on works? from the logs nothing is pointed out?

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openvpn_inc
OpenVPN Inc.
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Re: OpenVpn connect stuck on connecting when connection lost

Post by openvpn_inc » Wed Mar 23, 2022 4:01 pm

Hi,

I don't know why the client failed in reconnecting. Possibly a firewall or a change of the server's IP address. I did not try to read fifteen thousand lines of logs (in the future DON'T DO THAT, pick a sample and post something a bit more considerate of the people who are trying to help. Downloading is not a problem for me now with good gigabit fiber, but I used to try to help people on slow ADSL or limited cellular 4G. Taking the time to read it all, though, is definitely a problem.)

Manually switching it off and on would cause the DNS resolution to happen again. That could be an explanation. And it would be something nordvpn might have been able to tell you.

A forum search for your error seems to suggest these are related to firewall blockage, which again, could also be explained by a change of the server IP address. Or it could be that nordvpn blocks you after a certain time of staying connected. Also something nordvpn might have been able to tell you.

They might also be able to access their server logs, if you talk to them directly, and not their user community. I am not able.

regards, rob0
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

Bazzu85
OpenVpn Newbie
Posts: 6
Joined: Thu Mar 17, 2022 1:24 pm

Re: OpenVpn connect stuck on connecting when connection lost

Post by Bazzu85 » Sun Mar 27, 2022 4:41 pm

thx for your time and considerations!

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