URGENT iPad update 1.0.2 has broken the app

[lambcourt]

Downloaded new update - will not finish installing - app now unusable. Fix today please or refund for subscription?

[jamesyonan]

Which version of iOS are you running?

[lmhaffner]

I'm not the OP, but I'm having the same problem on iOS 5.1.1 and an iPad 1. Download appears to go fine, installation gets ~90% through, then a dialog box says that it can't be installed at this time. I have not tried deleting and reinstalling yet--wanted to see if my configurations could survive first...

Fantastic app--thanks for figuring out the technical and/or policy hurdles to bring OpenVPN to non-jail-broken devices!

-mh

[jamesyonan]

So after the install of 1.0.2 fails on iOS 5.1.1, what is the state of the app?

If 1.0.1 was previously installed, does the 1.0.2 update render it unusable, or can you continue to use 1.0.1?

If the install failure leaves the app in a broken state, can the app be uninstalled, or is it stuck in a state where it can neither be used nor uninstalled?

With the 1.0.2 release, we are now building a "universal" binary to support both ARM 32 and 64 bit platforms (the iPhone 5s and IPad Air use ARM-64), but I've seen reports that iOS 5.1.1 can become confused by the presence of the 64 bit code, and that it may crash rather than do the correct thing and simply ignore it.

In any event, we will follow up with Apple and try to get this resolved.

James

[f1d094]

With 1.0.1 previously installed, then performing update, the update will go through the process of "dowloading" then "installing" at approximately 75% of "installing" the label changes to OpenVPN the progress bar remains at 75% and a popup appears saying:

Unable to Download Application
"OpenVPN Connect" could not be installed at this time.

And presents the options:
Done
and
Retry

Done exits the installer with the icon appearing as described above.
Retry restarts the entire process.

Selecting the icon after hitting "Done" then starts again at "Installing" and the process repeats.

Deleting the app and then returning to the app store does not change the result. Neither does rebooting, clearing browser cache, memory, and then attempting to download/install, or any combination thereof.

The app is therefore in an unsuable state. Unless of course what you are wanting to do is simply watch it try to install over and over again.

[f1d094]

There's a draft of your choice at City Beer Store from me awaiting he who is responsible for update if this gets fixed before Friday.

[f1d094]

I provided my crash report in another post earlier. I've cross-posted it below if it will be of any help. I'll get you data from syslog too.

Code: Select all

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
        <key>AutoSubmitted</key>
        <true/>
        <key>SysInfoCrashReporterKey</key>
        <string>789a4dd52a4cd0639b483a3f21a795b7a5be5926</string>
        <key>bug_type</key>
        <string>109</string>
        <key>description</key>
        <string>Incident Identifier: 3B068CD8-BF2F-4CB9-BED8-D427DA120F6C
CrashReporter Key:   789a4dd52a4cd0639b483a3f21a795b7a5be5926
Hardware Model:      iPhone4,1
Process:         installd [1071]
Path:            /usr/libexec/installd
Identifier:      installd
Version:         ??? (???)
Code Type:       ARM (Native)
Parent Process:  launchd [1]

Date/Time:       2013-12-16 23:22:18.227 -0800
OS Version:      iPhone OS 5.1.1 (9B206)
Report Version:  104

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000
Crashed Thread:  3

Thread 0 name:  Dispatch queue: com.apple.main-thread
Thread 0:
0   libsystem_kernel.dylib              0x3611e004 0x3611d000 + 4100
1   libsystem_kernel.dylib              0x3611e1fa 0x3611d000 + 4602
2   CoreFoundation                      0x3584c3ec 0x357bf000 + 578540
3   CoreFoundation                      0x3584b0ea 0x357bf000 + 573674
4   CoreFoundation                      0x357ce49e 0x357bf000 + 62622
5   CoreFoundation                      0x357ce366 0x357bf000 + 62310
6   installd                            0x00104bb8 0xf8000 + 52152
7   installd                            0x000f9856 0xf8000 + 6230
8   installd                            0x000f928c 0xf8000 + 4748

Thread 1 name:  Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0   libsystem_kernel.dylib              0x3611e3a8 0x3611d000 + 5032
1   libdispatch.dylib                   0x34708f04 0x34705000 + 16132
2   libdispatch.dylib                   0x34708c22 0x34705000 + 15394

Thread 2:
0   libsystem_kernel.dylib              0x3612ecd4 0x3611d000 + 72916
1   libsystem_c.dylib                   0x32c35f36 0x32c2d000 + 36662
2   libsystem_c.dylib                   0x32c35cc8 0x32c2d000 + 36040

Thread 3 name:  Dispatch queue: com.apple.root.default-priority
Thread 3 Crashed:
0   libsystem_c.dylib                   0x32c32884 0x32c2d000 + 22660
1   libstdc++.6.dylib                   0x34779e2c 0x34743000 + 224812
2   libmis.dylib                        0x3213343e 0x32126000 + 54334
3   libmis.dylib                        0x321298bc 0x32126000 + 14524
4   libmis.dylib                        0x3212f4ee 0x32126000 + 38126
5   libmis.dylib                        0x3212b7aa 0x32126000 + 22442
6   libmis.dylib                        0x32128b2a 0x32126000 + 11050
7   libmis.dylib                        0x32128fa2 0x32126000 + 12194
8   installd                            0x000fbb56 0xf8000 + 15190
9   installd                            0x00102ac0 0xf8000 + 43712
10  installd                            0x001044e4 0xf8000 + 50404
11  installd                            0x000f9a4a 0xf8000 + 6730
12  installd                            0x000fa34a 0xf8000 + 9034
13  libdispatch.dylib                   0x34705c52 0x34705000 + 3154
14  libdispatch.dylib                   0x34708810 0x34705000 + 14352
15  libsystem_c.dylib                   0x32c35df4 0x32c2d000 + 36340
16  libsystem_c.dylib                   0x32c35cc8 0x32c2d000 + 36040
Thread 4:
0   libsystem_kernel.dylib              0x3612ecd4 0x3611d000 + 72916
1   libsystem_c.dylib                   0x32c35f36 0x32c2d000 + 36662
2   libsystem_c.dylib                   0x32c35cc8 0x32c2d000 + 36040

Thread 3 crashed with ARM Thread State:
    r0: 0x00000000    r1: 0x00000000      r2: 0x00000398      r3: 0x00000000
    r4: 0x00000000    r5: 0x0173a710      r6: 0x0173a710      r7: 0x0173a704
    r8: 0x00000006    r9: 0x6576696e     r10: 0x3213b5d5     r11: 0x00000003
    ip: 0x00000000    sp: 0x0173a6fc      lr: 0x34779e33      pc: 0x32c32884
  cpsr: 0x60000010

Binary Images:
   0xf8000 -   0x17ffff  installd armv7  <0f9e14173c503a8089f7f8cd0329a1a0> /usr/libexec/installd
  0x191000 -   0x191fff +MobileSubstrate.dylib armv6  <a059eb894e623ec09d63294c525ff7a2> /Library/MobileSubstrate/MobileSubstrate.dylib
  0x1ac000 -   0x1adfff +SubstrateLoader.dylib armv6  <eec9b813adfd3bdf86702ae8bbf0f404> /Library/Frameworks/CydiaSubstrate.framework/Libraries/SubstrateLoader.dylib
  0x1d1000 -   0x1d1fff +ExtBundleLoader.dylib armv6  <573729f71dd71a90b7a46e63d07d6dfb> /Library/MobileSubstrate/DynamicLibraries/ExtBundleLoader.dylib
  0x1f3000 -   0x1f4fff +sandcastleclient.dylib armv6  <f52a5e0d601f3d0fadedd1146bb2c32d> /Library/MobileSubstrate/DynamicLibraries/sandcastleclient.dylib
  0x1f7000 -   0x1fbfff  libsubstrate.dylib armv6  <06f99dfff52d306bb188441a8cd33f0b> /usr/lib/libsubstrate.dylib
 0x16b6000 -  0x16b7fff  libSandCastle.dylib armv6  <f0f59f4f246d3203b6790a3b4a4bca4a> /usr/lib/libSandCastle.dylib
0x2fef7000 - 0x2ff18fff  dyld armv7  <77eddfd654df393ba9c95ff01715fd08> /usr/lib/dyld
0x305c0000 - 0x305c6fff  MobileKeyBag armv7  <e1f06241ef0e3f0aae00f15df572077e> /System/Library/PrivateFrameworks/MobileKeyBag.framework/MobileKeyBag
0x307f9000 - 0x307fffff  liblockdown.dylib armv7  <9e45ce468a6f31e5b8263f2c224aa800> /usr/lib/liblockdown.dylib
0x31df6000 - 0x31ecefff  vImage armv7  <caf3648be2933384b6aa1ae7408ab4f0> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/vImage
0x31ecf000 - 0x320b3fff  AudioToolbox armv7  <c91e27850452330ea804db6408840fd2> /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
0x320b4000 - 0x320fefff  libvDSP.dylib armv7  <441b42aca07b3da39feab25f8349918f> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvDSP.dylib
0x32126000 - 0x3213cfff  libmis.dylib armv7  <258bc92be5823b239b4412dd42cb4807> /usr/lib/libmis.dylib
0x32148000 - 0x32305fff  ImageIO armv7  <02e3578171fa3b6a969b244275fd2bab> /System/Library/Frameworks/ImageIO.framework/ImageIO
0x3247e000 - 0x3248ffff  libxpc.dylib armv7  <ccf25b1e49ce3b2fa58d8c8546755505> /usr/lib/system/libxpc.dylib
0x327a6000 - 0x327a9fff  libsystem_network.dylib armv7  <356cb66612e836968ef24e6e5c3364cc> /usr/lib/system/libsystem_network.dylib
0x3290d000 - 0x32930fff  Bom armv7  <c3435ecd2e5839f89de51edad0e1bb00> /System/Library/PrivateFrameworks/Bom.framework/Bom
0x32a47000 - 0x32a4dfff  MobileIcons armv7  <ed1b46f917903c9b9baaa2be4392dafe> /System/Library/PrivateFrameworks/MobileIcons.framework/MobileIcons
0x32a55000 - 0x32a56fff  libremovefile.dylib armv7  <402f8956975d3b6fb86ab9b31a43242c> /usr/lib/system/libremovefile.dylib
0x32a57000 - 0x32a58fff  libsystem_sandbox.dylib armv7  <6a8f2f33c7543808a0f4599101c3b61a> /usr/lib/system/libsystem_sandbox.dylib
0x32a67000 - 0x32a69fff  MobileInstallation armv7  <215d93dbb0f63cbf828f9126eb7b5349> /System/Library/PrivateFrameworks/MobileInstallation.framework/MobileInstallation
0x32c2d000 - 0x32cb9fff  libsystem_c.dylib armv7  <f859ce1ad1773f0ba98d7c6e135b7697> /usr/lib/system/libsystem_c.dylib
0x32dbf000 - 0x32dc0fff  libdnsinfo.dylib armv7  <9aede8d6579d3430ac39ae5f95cce498> /usr/lib/system/libdnsinfo.dylib
0x33925000 - 0x3392afff  libcopyfile.dylib armv7  <52e874396c393ed29099789ce702cfe2> /usr/lib/system/libcopyfile.dylib
0x33cf0000 - 0x33cf6fff  libnotify.dylib armv7  <9406297de3e43742887890662a87ab53> /usr/lib/system/libnotify.dylib
0x33ddc000 - 0x33de6fff  libvMisc.dylib armv7  <e8248c797b9b363594bb652ddf7ce16d> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvMisc.dylib
0x3419c000 - 0x341abfff  SpringBoardServices armv7  <a2363f8ed49932dba415d2d4cd32fb74> /System/Library/PrivateFrameworks/SpringBoardServices.framework/SpringBoardServices
0x341ac000 - 0x341b1fff  libsystem_dnssd.dylib armv7  <27bb5462450732e380f5a2c170546e93> /usr/lib/system/libsystem_dnssd.dylib
0x341b8000 - 0x341c2fff  libbz2.1.0.dylib armv7  <40e4045fb79e382b8833707746cf28b1> /usr/lib/libbz2.1.0.dylib
0x3436a000 - 0x343a8fff  IOKit armv7  <fcda71d29d6136dfbd84c1725f4998e5> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x34519000 - 0x34662fff  libicucore.A.dylib armv7  <b70646b63f1f3b33896dd8cb91b8dab1> /usr/lib/libicucore.A.dylib
0x34663000 - 0x34663fff  liblangid.dylib armv7  <644ff4bcfbf337b5b5859e3f0fc0a9a8> /usr/lib/liblangid.dylib
0x3468b000 - 0x346c2fff  Security armv7  <eea56f71fde83c2981f9281dc7823725> /System/Library/Frameworks/Security.framework/Security
0x34705000 - 0x3471bfff  libdispatch.dylib armv7  <9ecfaef4110a3bf9a92d12f0fe8d1d78> /usr/lib/system/libdispatch.dylib
0x34743000 - 0x34794fff  libstdc++.6.dylib armv7  <c352af5a742e3c7a8d4d7e5f6f454793> /usr/lib/libstdc++.6.dylib
0x3488a000 - 0x34896fff  libz.1.dylib armv7  <36ce86a3dc8c344596c8c325615f374b> /usr/lib/libz.1.dylib
0x34e45000 - 0x34e89fff  MobileCoreServices armv7  <757226927a873d5492be721908077b48> /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices
0x34ebb000 - 0x34ec8fff  libbsm.0.dylib armv7  <750a0de73a733019a77144b805d4d2f8> /usr/lib/libbsm.0.dylib
0x3506b000 - 0x35142fff  CFNetwork armv7  <765a472c824830eea91b8f02d12867e4> /System/Library/Frameworks/CFNetwork.framework/CFNetwork
0x35143000 - 0x351c2fff  libsqlite3.dylib armv7  <bf01f5ed47b033d8bde30d735ff44416> /usr/lib/libsqlite3.dylib
0x352f7000 - 0x35475fff  Foundation armv7  <c40ddb073142315bb4ebb214343d0b7f> /System/Library/Frameworks/Foundation.framework/Foundation
0x35758000 - 0x3575efff  liblaunch.dylib armv7  <aa2bcba6fc7a36a191958fef2e995475> /usr/lib/system/liblaunch.dylib
0x357ac000 - 0x357affff  libcompiler_rt.dylib armv7  <b2c05d8601c13be884097192dca4e187> /usr/lib/system/libcompiler_rt.dylib
0x357bf000 - 0x358d6fff  CoreFoundation armv7  <6d450fe923d7387f8b01845e0edd713d> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
0x35a61000 - 0x35ab9fff  CoreAudio armv7  <be335e8eb6f93594b028a6ddd503a183> /System/Library/Frameworks/CoreAudio.framework/CoreAudio
0x35abc000 - 0x35abcfff  libkeymgr.dylib armv7  <ebd2dddf55d83cf48a18913968775960> /usr/lib/system/libkeymgr.dylib
0x35ad5000 - 0x35ad5fff  Accelerate armv7  <55b24cf91a8b3532bde6733c96f14c08> /System/Library/Frameworks/Accelerate.framework/Accelerate
0x35ad8000 - 0x35ae7fff  GenerationalStorage armv7  <d84c3fd0e7bd36e78c256f2f4c5a4e91> /System/Library/PrivateFrameworks/GenerationalStorage.framework/GenerationalStorage
0x35c2a000 - 0x35c31fff  libc++abi.dylib armv7  <bab4dcbfc5943d3fbb637342d35e8045> /usr/lib/libc++abi.dylib
0x35c58000 - 0x35ca4fff  CoreTelephony armv7  <b8f80d5d594c31d2b5d8fba9fdedb7e1> /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony
0x35d27000 - 0x35dd1fff  libBLAS.dylib armv7  <bf822cc1a3243ae7b104cf73ca22d352> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libBLAS.dylib
0x35df3000 - 0x35df6fff  libmacho.dylib armv7  <e52b77623bd031bc807e77029566c777> /usr/lib/system/libmacho.dylib
0x35e13000 - 0x35e16fff  NetworkStatistics armv7  <7848d8ebad99367cb4f7f4e3fe88e5d6> /System/Library/PrivateFrameworks/NetworkStatistics.framework/NetworkStatistics
0x35e1d000 - 0x35f62fff  CoreGraphics armv7  <903545b89a7f311d95100ac7d1d44709> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics
0x35f63000 - 0x35f6ffff  libCRFSuite.dylib armv7  <bdb2b4d1a78c39c1ba60d791207aed2a> /usr/lib/libCRFSuite.dylib
0x3611d000 - 0x36133fff  libsystem_kernel.dylib armv7  <311f379a9fde305d80c1b22b7dd2e52a> /usr/lib/system/libsystem_kernel.dylib
0x35f63000 - 0x35f6ffff  libCRFSuite.dylib armv7  <bdb2b4d1a78c39c1ba60d791207aed2a> /usr/lib/libCRFSuite.dylib
0x3611d000 - 0x36133fff  libsystem_kernel.dylib armv7  <311f379a9fde305d80c1b22b7dd2e52a> /usr/lib/system/libsystem_kernel.dylib
0x36179000 - 0x36179fff  libgcc_s.1.dylib armv7  <eb82984fa36c329387aa518aa5205f3d> /usr/lib/libgcc_s.1.dylib
0x36498000 - 0x36499fff  libdyld.dylib armv7  <977b0ad6f2f433108b4a0324a57cd2ab> /usr/lib/system/libdyld.dylib
0x36563000 - 0x36610fff  libxml2.2.dylib armv7  <58d47f064e0232119f4b838ad659f9c1> /usr/lib/libxml2.2.dylib
0x36629000 - 0x3666cfff  libcommonCrypto.dylib armv7  <95b49daf4cf038b6bea8010bba3a1e26> /usr/lib/system/libcommonCrypto.dylib
0x366a5000 - 0x366a9fff  AggregateDictionary armv7  <3a3a33f3a05538988c6e2bb363dc46a8> /System/Library/PrivateFrameworks/AggregateDictionary.framework/AggregateDictionary
0x366c7000 - 0x366cbfff  IOSurface armv7  <443ac3aab9283da480dd9dcda3c5c88e> /System/Library/PrivateFrameworks/IOSurface.framework/IOSurface
0x368ff000 - 0x36900fff  libsystem_blocks.dylib armv7  <9fdc27af7350323bbc7d98e14e027907> /usr/lib/system/libsystem_blocks.dylib
0x369be000 - 0x369ddfff  libSystem.B.dylib armv7  <0c55744b6f7335eebba4ca2c3d10b43c> /usr/lib/libSystem.B.dylib
0x36a47000 - 0x36a83fff  AppSupport armv7  <311eac85b2a433a884dacba77217b49e> /System/Library/PrivateFrameworks/AppSupport.framework/AppSupport
0x36f22000 - 0x36f26fff  libcache.dylib armv7  <d6a7436ed8dc33d795c9b42baf864882> /usr/lib/system/libcache.dylib
0x37466000 - 0x37470fff  GraphicsServices armv7  <cb64e146a8ee3fda9e80ffae1ccc9c5a> /System/Library/PrivateFrameworks/GraphicsServices.framework/GraphicsServices
0x375c5000 - 0x37886fff  libLAPACK.dylib armv7  <0e94e9a7e7a334649afaccae0f1215a2> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libLAPACK.dylib
0x3793f000 - 0x37974fff  SystemConfiguration armv7  <4464a4e3bb3f32f7abaa35ebf31fda49> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration
0x37c16000 - 0x37cdcfff  libobjc.A.dylib armv7  <90014d1bc583366d85622e43097df416> /usr/lib/libobjc.A.dylib
0x37db6000 - 0x37db6fff  vecLib armv7  <a2cfe25e77aa36bfb4a30b2d0d2dd465> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/vecLib
0x37db7000 - 0x37dd4fff  libsystem_info.dylib armv7  <50863bcbf478323e96a8e5b1a83ea6f9> /usr/lib/system/libsystem_info.dylib
0x37e19000 - 0x37e22fff  libMobileGestalt.dylib armv7  <4a15e845dc6f3a4a980de66c1cc44c42> /usr/lib/libMobileGestalt.dylib
0x37e92000 - 0x37e92fff  libunwind.dylib armv7  <e0a73a57795f3e1698a52ebe6fc07005> /usr/lib/system/libunwind.dylib
</string>
        <key>displayName</key>
        <string>installd</string>
        <key>name</key>
        <string>installd</string>
        <key>os_version</key>
        <string>iPhone OS 5.1.1 (9B206)</string>
        <key>system_ID</key>
        <string></string>
        <key>version</key>
        <string>??? (???)</string>
</dict>
</plist>

[f1d094]

Below is the syslog output.

Code: Select all

Dec 17 11:36:31 Redacted configd[25]: SCNC Controller: application installed
Dec 17 11:36:31 Redacted configd[25]: <dictionary> {
Dec 17 11:36:31 Redacted configd[25]:   ApplicationDSID : 1040629791
Dec 17 11:36:31 Redacted configd[25]:   ApplicationType : User
Dec 17 11:36:31 Redacted configd[25]:   BuildMachineOSBuild : 12F45
Dec 17 11:36:31 Redacted configd[25]:   CFBundleDevelopmentRegion : en
Dec 17 11:36:31 Redacted configd[25]:   CFBundleDisplayName : OpenVPN
Dec 17 11:36:31 Redacted configd[25]:   CFBundleDocumentTypes : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : <dictionary> {
Dec 17 11:36:31 Redacted configd[25]:       CFBundleTypeIconFiles : <array> {
Dec 17 11:36:31 Redacted configd[25]:         0 : Icon-72.png
Dec 17 11:36:31 Redacted configd[25]:         1 : Icon-Small-50.png
Dec 17 11:36:31 Redacted configd[25]:         2 : Icon-Small.png
Dec 17 11:36:31 Redacted configd[25]:         3 : Icon-Small@2x.png
Dec 17 11:36:31 Redacted configd[25]:         4 : Icon.png
Dec 17 11:36:31 Redacted configd[25]:         5 : Icon@2x.png
Dec 17 11:36:31 Redacted configd[25]:       }
Dec 17 11:36:31 Redacted configd[25]:       CFBundleTypeName : OpenVPN Profile
Dec 17 11:36:31 Redacted configd[25]:       CFBundleTypeRole : Editor
Dec 17 11:36:31 Redacted configd[25]:       LSHandlerRank : Owner
Dec 17 11:36:31 Redacted configd[25]:       LSItemContentTypes : <array> {
Dec 17 11:36:31 Redacted configd[25]:         0 : net.openvpn.formats.ovpn
Dec 17 11:36:31 Redacted configd[25]:       }
Dec 17 11:36:31 Redacted configd[25]:     }
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   CFBundleExecutable : OpenVPN
Dec 17 11:36:31 Redacted configd[25]:   CFBundleIconFiles : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : Icon-72.png
Dec 17 11:36:31 Redacted configd[25]:     1 : Icon-Small-50.png
Dec 17 11:36:31 Redacted configd[25]:     2 : Icon-Small.png
Dec 17 11:36:31 Redacted configd[25]:     3 : Icon-Small@2x.png
Dec 17 11:36:31 Redacted configd[25]:     4 : Icon.png
Dec 17 11:36:31 Redacted configd[25]:     5 : Icon@2x.png
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   CFBundleIdentifier : net.openvpn.connect.app
Dec 17 11:36:31 Redacted configd[25]:   CFBundleInfoDictionaryVersion : 6.0
Dec 17 11:36:31 Redacted configd[25]:   CFBundleName : OpenVPN
Dec 17 11:36:31 Redacted configd[25]:   CFBundlePackageType : APPL
Dec 17 11:36:31 Redacted configd[25]:   CFBundleResourceSpecification : ResourceRules.plist
Dec 17 11:36:31 Redacted configd[25]:   CFBundleShortVersionString : 1.0.2
Dec 17 11:36:31 Redacted configd[25]:   CFBundleSignature : ????
Dec 17 11:36:31 Redacted configd[25]:   CFBundleSupportedPlatforms : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : iPhoneOS
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   CFBundleVersion : 1.0.2
Dec 17 11:36:31 Redacted configd[25]:   Container : /private/var/mobile/Applications/CF7C7666-D4A7-4E3A-A0D2-89353947EA60
Dec 17 11:36:31 Redacted configd[25]:   DTCompiler : com.apple.compilers.llvm.clang.1_0
Dec 17 11:36:31 Redacted configd[25]:   DTPlatformBuild : 11B508
Dec 17 11:36:31 Redacted configd[25]:   DTPlatformName : iphoneos
Dec 17 11:36:31 Redacted configd[25]:   DTPlatformVersion : 7.0
Dec 17 11:36:31 Redacted configd[25]:   DTSDKBuild : 11B508
Dec 17 11:36:31 Redacted configd[25]:   DTSDKName : iphoneos7.0
Dec 17 11:36:31 Redacted configd[25]:   DTXcode : 0502
Dec 17 11:36:31 Redacted configd[25]:   DTXcodeBuild : 5A3005
Dec 17 11:36:31 Redacted configd[25]:   Entitlements : <dictionary> {
Dec 17 11:36:31 Redacted configd[25]:     application-identifier : ACV7L3WCD8.net.openvpn.connect.app
Dec 17 11:36:31 Redacted configd[25]:     com.apple.networking.vpn.configuration : <array> {
Dec 17 11:36:31 Redacted configd[25]:       0 : net.openvpn.OpenVPN-Connect.vpnplugin
Dec 17 11:36:31 Redacted configd[25]:     }
Dec 17 11:36:31 Redacted configd[25]:     keychain-access-groups : <array> {
Dec 17 11:36:31 Redacted configd[25]:       0 : ACV7L3WCD8.net.openvpn.connect.app
Dec 17 11:36:31 Redacted configd[25]:     }
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   EnvironmentVariables : <dictionary> {
Dec 17 11:36:31 Redacted configd[25]:     CFFIXED_USER_HOME : /private/var/mobile/Applications/CF7C7666-D4A7-4E3A-A0D2-89353947EA60
Dec 17 11:36:31 Redacted configd[25]:     HOME : /private/var/mobile/Applications/CF7C7666-D4A7-4E3A-A0D2-89353947EA60
Dec 17 11:36:31 Redacted configd[25]:     TMPDIR : /private/var/mobile/Applications/CF7C7666-D4A7-4E3A-A0D2-89353947EA60/tmp
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   HasSettingsBundle : TRUE
Dec 17 11:36:31 Redacted configd[25]:   LSRequiresIPhoneOS : TRUE
Dec 17 11:36:31 Redacted configd[25]:   MinimumOSVersion : 5.1.1
Dec 17 11:36:31 Redacted configd[25]:   NSHumanReadableCopyright : Copyright (C) 2013 OpenVPN Technologies, Inc.  All rights reserved.
Dec 17 11:36:31 Redacted configd[25]:   Path : /private/var/mobile/Applications/CF7C7666-D4A7-4E3A-A0D2-89353947EA60/OpenVPN.app
Dec 17 11:36:31 Redacted configd[25]:   SignerIdentity : Apple iPhone OS Application Signing
Dec 17 11:36:31 Redacted configd[25]:   UIDeviceFamily : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : 1
Dec 17 11:36:31 Redacted configd[25]:     1 : 2
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   UIFileSharingEnabled : TRUE
Dec 17 11:36:31 Redacted configd[25]:   UIMainStoryboardFile : MainStoryboard_iPhone
Dec 17 11:36:31 Redacted configd[25]:   UIRequiredDeviceCapabilities : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : armv7
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   UISupportedInterfaceOrientations : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : UIInterfaceOrientationPortrait
Dec 17 11:36:31 Redacted configd[25]:     1 : UIInterfaceOrientationLandscapeLeft
Dec 17 11:36:31 Redacted configd[25]:     2 : UIInterfaceOrientationLandscapeRight
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   UIVPNPlugin : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : net.openvpn.OpenVPN-Connect.vpnplugin
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]:   UTExportedTypeDeclarations : <array> {
Dec 17 11:36:31 Redacted configd[25]:     0 : <dictionary> {
Dec 17 11:36:31 Redacted configd[25]:       UTTypeConformsTo : <array> {
Dec 17 11:36:31 Redacted configd[25]:         0 : public.data
Dec 17 11:36:31 Redacted configd[25]:       }
Dec 17 11:36:31 Redacted configd[25]:       UTTypeDescription : OpenVPN Profile
Dec 17 11:36:31 Redacted configd[25]:       UTTypeIdentifier : net.openvpn.formats.ovpn
Dec 17 11:36:31 Redacted configd[25]:       UTTypeTagSpecification : <dictionary> {
Dec 17 11:36:31 Redacted configd[25]:         public.filename-extension : ovpn
Dec 17 11:36:31 Redacted configd[25]:         public.mime-type : application/x-openvpn-profile
Dec 17 11:36:31 Redacted configd[25]:       }
Dec 17 11:36:31 Redacted configd[25]:     }
Dec 17 11:36:31 Redacted configd[25]:   }
Dec 17 11:36:31 Redacted configd[25]: }
Dec 17 11:36:31 Redacted ReportCrash[1687]: MS:Notice: Installing: (null) [ReportCrash] (690.10)
Dec 17 11:36:31 Redacted ReportCrash[1687]: MS:Notice: Loading: /Library/MobileSubstrate/DynamicLibraries/ExtBundleLoader.dylib
Dec 17 11:36:31 Redacted ReportCrash[1687]: Initializing ExtBundleLoader 1.0
Dec 17 11:36:31 Redacted ReportCrash[1687]: MS:Notice: Loading: /Library/MobileSubstrate/DynamicLibraries/sandcastleclient.dylib
Dec 17 11:36:31 Redacted ReportCrash[1687]: Formulating crash report for process installd[1672]
Dec 17 11:36:31 Redacted com.apple.launchd[1] (com.apple.mobile.installd[1672]): (com.apple.mobile.installd) Job appears to have crashed: Segmentation fault: 11

[lambcourt]

Thanks Imhaffner for adding more detail. I am using iOS 5.1.1 on an iPad 2, and I have precisely the same problem as you - app update installation won't complete so the pp is unusable.

[itguy78]

There are 2 thread already on this, this one and: topic14548.html
I am also having the same issue (iPad 3 iOS 5.1.1).

[larray]

I have this issue as well - iPhone 4 iOS 5.5.1

I know that the Plex team recently encountered this kind of issue as well.

They recompiled and resubmitted with a bunch of fixes - but never explicitly called out what the issue was.

I know that the App Store also has the means to publish and older IPA for down level clients who cannot or will not upgrade to the latest iOS.

Might I suggest that this be turned on if iOS 7 will be required as a base going forward? I was perfectly happy with the older client but took this update in a batch update of all apps on my device. Even older devices can still make use of the older apps. For now my iPhone is completely incapable of installing/upgrading this version and now I am sadly without remote access to the home or office.

Thanks,
Andy

[aol]

Downloaded new update - will not finish installing - app now unusable. Fix today please or refund for subscription?

Same here on iOS v5.1.1
Deleted the app and restored the older version that I had on my pc in iTunes and added the configuration files. Now back to normal.

1.02 will get to the end of install then pop up an error message with "retry and done" buttons, any one you press it will retry and always with the same result.

[jamesyonan]

It appears that the iOS 5.1.1 installer will crash if exposed to apps that contain 64 bit code. We have filed a bug report with Apple about this. Until Apple resolves this, we will be raising the minimum iOS version to 6.1 for the app.

Currently we are using Xcode 5.0.2 to build version 1.0.2 of the OpenVPN Connect app, and this version of Xcode builds a "universal binary" containing both 32 and 64-bit versions of the app, so that it's compatible with all of Apple's devices. This version of Xcode is able to build universal apps that target iOS 5.1.1 and higher. But apparently there is a bug in iOS 5.1.1 that causes it to crash when exposed to the universal build containing 64-bit code.

Unfortunately, there's not much we can do at this point to work around the issue, because we have to build a universal binary to support the iPhone 5s and IPad Air. So unless Apple figures out a way that iOS 5.1.1 can accommodate universal binaries that contain VPN plugins, we won't be able to support 5.1.1.

James

[lambcourt]

Thanks James. So can I get a subscription refund until it's fixed? Or can you give an easy way to downgrade back to previous version of your app?

[itguy78]

It appears that the iOS 5.1.1 installer will crash if exposed to apps that contain 64 bit code. We have filed a bug report with Apple about this. Until Apple resolves this, we will be raising the minimum iOS version to 6.1 for the app.

Currently we are using Xcode 5.0.2 to build version 1.0.2 of the OpenVPN Connect app, and this version of Xcode builds a "universal binary" containing both 32 and 64-bit versions of the app, so that it's compatible with all of Apple's devices. This version of Xcode is able to build universal apps that target iOS 5.1.1 and higher. But apparently there is a bug in iOS 5.1.1 that causes it to crash when exposed to the universal build containing 64-bit code.

Unfortunately, there's not much we can do at this point to work around the issue, because we have to build a universal binary to support the iPhone 5s and IPad Air. So unless Apple figures out a way that iOS 5.1.1 can accommodate universal binaries that contain VPN plugins, we won't be able to support 5.1.1.

James

I can understand this is not your fault, but how about making 1.0.1 available for older devices that cant be upgraded to ios6+ (and those who dont want to upgrade) ? It would be definitly not be a version you would give "support" for but would allow us to use it again. From what I understand, Apple provides a way to keep an older version for older devices and newer versions for newer device.
Any help is certainly appreciated.

[jamesyonan]

We've already submitted 1.0.3 to the app store which will raise the minimum supported iOS version to 6.1. Once this becomes the active version in the store, we will try to take advantage of a new app store feature that would allow us to continue to offer 1.0.1 to iOS devices below 6.1:

http://9to5mac.com/2013/09/17/ios-app-s ... -software/

James

[North]

I think you version is too old. You may delete your app and download the new one, or just change your provider. I never had such a problems, because my OpenVPN proveder http://faceless.me/ gives me security when I'm working on my iPad.

[masi892]

i have problem with new vesion 1.0.2, when i update my open vpn to Version 1.0.2 i cannot connect with TCP, i check this problem on 3 devices, bat when i install again the old version i can connect TCP, plz help me.

[gertk]

i have problem with new vesion 1.0.2, when i update my open vpn to Version 1.0.2 i cannot connect with TCP, i check this problem on 3 devices, bat when i install again the old version i can connect TCP, plz help me.

How do you install old version ? I can install only latest version.

[kikobar]

I am also affected by this update.
I read in the posts before that there seems to be a roadmap to the solution (make the old version available for the ones in iOS 5.1.1), but, is anyone able to provide a date for this to happen?