Update to 1.02 on iOS5 break OpenVPN Connect App

Official client software for OpenVPN Access Server and OpenVPN Cloud.
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mblmblmbl
OpenVpn Newbie
Posts: 2
Joined: Sun Nov 24, 2013 2:30 pm

Update to 1.02 on iOS5 break OpenVPN Connect App

Post by mblmblmbl » Mon Dec 16, 2013 11:10 pm

When I tried to update OpenVPN Connect from the App Store on my iPhone 4 (iOS 5), it said "Installing...", the blue progress bar reached the end, but then dropped back a little and an error message was displayed:
"App kann nicht geladen werden", "OpenVPN Connect" kann derzeit nicht installiert werden", which translates to:
"App can't be loaded", "OpenVPN Connect" cannot be installed currently".
Unfortunately, it leaves the App in this unusable state.
I can't even delete it.
Please advise.
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Dreadnought79
OpenVpn Newbie
Posts: 1
Joined: Tue Dec 17, 2013 5:18 am

Re: Update to 1.02 on iOS5 break OpenVPN Connect App

Post by Dreadnought79 » Tue Dec 17, 2013 5:23 am

Hi everyone! I have the same problem, app stuck in the middle of updating and now I cant use it, cant delete it, cant do a thing...
Obviously update is raw, but what can be done to solveit for us?
Thanks in advance.
Device iPad 1. Ios 5.1.1.
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f1d094
OpenVpn Newbie
Posts: 6
Joined: Tue Dec 17, 2013 7:19 am

Re: Update to 1.02 on iOS5 break OpenVPN Connect App

Post by f1d094 » Tue Dec 17, 2013 7:25 am

Add one more to the pile. Running 5.1.1. Worked wonderfully until updating last night. Now in a permanent update loop. Crash report below:

Code: Select all

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
        <key>AutoSubmitted</key>
        <true/>
        <key>SysInfoCrashReporterKey</key>
        <string>789a4dd52a4cd0639b483a3f21a795b7a5be5926</string>
        <key>bug_type</key>
        <string>109</string>
        <key>description</key>
        <string>Incident Identifier: 3B068CD8-BF2F-4CB9-BED8-D427DA120F6C
CrashReporter Key:   789a4dd52a4cd0639b483a3f21a795b7a5be5926
Hardware Model:      iPhone4,1
Process:         installd [1071]
Path:            /usr/libexec/installd
Identifier:      installd
Version:         ??? (???)
Code Type:       ARM (Native)
Parent Process:  launchd [1]

Date/Time:       2013-12-16 23:22:18.227 -0800
OS Version:      iPhone OS 5.1.1 (9B206)
Report Version:  104

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000
Crashed Thread:  3

Thread 0 name:  Dispatch queue: com.apple.main-thread
Thread 0:
0   libsystem_kernel.dylib              0x3611e004 0x3611d000 + 4100
1   libsystem_kernel.dylib              0x3611e1fa 0x3611d000 + 4602
2   CoreFoundation                      0x3584c3ec 0x357bf000 + 578540
3   CoreFoundation                      0x3584b0ea 0x357bf000 + 573674
4   CoreFoundation                      0x357ce49e 0x357bf000 + 62622
5   CoreFoundation                      0x357ce366 0x357bf000 + 62310
6   installd                            0x00104bb8 0xf8000 + 52152
7   installd                            0x000f9856 0xf8000 + 6230
8   installd                            0x000f928c 0xf8000 + 4748

Thread 1 name:  Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0   libsystem_kernel.dylib              0x3611e3a8 0x3611d000 + 5032
1   libdispatch.dylib                   0x34708f04 0x34705000 + 16132
2   libdispatch.dylib                   0x34708c22 0x34705000 + 15394

Thread 2:
0   libsystem_kernel.dylib              0x3612ecd4 0x3611d000 + 72916
1   libsystem_c.dylib                   0x32c35f36 0x32c2d000 + 36662
2   libsystem_c.dylib                   0x32c35cc8 0x32c2d000 + 36040

Thread 3 name:  Dispatch queue: com.apple.root.default-priority
Thread 3 Crashed:
0   libsystem_c.dylib                   0x32c32884 0x32c2d000 + 22660
1   libstdc++.6.dylib                   0x34779e2c 0x34743000 + 224812
2   libmis.dylib                        0x3213343e 0x32126000 + 54334
3   libmis.dylib                        0x321298bc 0x32126000 + 14524
4   libmis.dylib                        0x3212f4ee 0x32126000 + 38126
5   libmis.dylib                        0x3212b7aa 0x32126000 + 22442
6   libmis.dylib                        0x32128b2a 0x32126000 + 11050
7   libmis.dylib                        0x32128fa2 0x32126000 + 12194
8   installd                            0x000fbb56 0xf8000 + 15190
9   installd                            0x00102ac0 0xf8000 + 43712
10  installd                            0x001044e4 0xf8000 + 50404
11  installd                            0x000f9a4a 0xf8000 + 6730
12  installd                            0x000fa34a 0xf8000 + 9034
13  libdispatch.dylib                   0x34705c52 0x34705000 + 3154
14  libdispatch.dylib                   0x34708810 0x34705000 + 14352
15  libsystem_c.dylib                   0x32c35df4 0x32c2d000 + 36340
16  libsystem_c.dylib                   0x32c35cc8 0x32c2d000 + 36040
Thread 4:
0   libsystem_kernel.dylib              0x3612ecd4 0x3611d000 + 72916
1   libsystem_c.dylib                   0x32c35f36 0x32c2d000 + 36662
2   libsystem_c.dylib                   0x32c35cc8 0x32c2d000 + 36040

Thread 3 crashed with ARM Thread State:
    r0: 0x00000000    r1: 0x00000000      r2: 0x00000398      r3: 0x00000000
    r4: 0x00000000    r5: 0x0173a710      r6: 0x0173a710      r7: 0x0173a704
    r8: 0x00000006    r9: 0x6576696e     r10: 0x3213b5d5     r11: 0x00000003
    ip: 0x00000000    sp: 0x0173a6fc      lr: 0x34779e33      pc: 0x32c32884
  cpsr: 0x60000010

Binary Images:
   0xf8000 -   0x17ffff  installd armv7  <0f9e14173c503a8089f7f8cd0329a1a0> /usr/libexec/installd
  0x191000 -   0x191fff +MobileSubstrate.dylib armv6  <a059eb894e623ec09d63294c525ff7a2> /Library/MobileSubstrate/MobileSubstrate.dylib
  0x1ac000 -   0x1adfff +SubstrateLoader.dylib armv6  <eec9b813adfd3bdf86702ae8bbf0f404> /Library/Frameworks/CydiaSubstrate.framework/Libraries/SubstrateLoader.dylib
  0x1d1000 -   0x1d1fff +ExtBundleLoader.dylib armv6  <573729f71dd71a90b7a46e63d07d6dfb> /Library/MobileSubstrate/DynamicLibraries/ExtBundleLoader.dylib
  0x1f3000 -   0x1f4fff +sandcastleclient.dylib armv6  <f52a5e0d601f3d0fadedd1146bb2c32d> /Library/MobileSubstrate/DynamicLibraries/sandcastleclient.dylib
  0x1f7000 -   0x1fbfff  libsubstrate.dylib armv6  <06f99dfff52d306bb188441a8cd33f0b> /usr/lib/libsubstrate.dylib
 0x16b6000 -  0x16b7fff  libSandCastle.dylib armv6  <f0f59f4f246d3203b6790a3b4a4bca4a> /usr/lib/libSandCastle.dylib
0x2fef7000 - 0x2ff18fff  dyld armv7  <77eddfd654df393ba9c95ff01715fd08> /usr/lib/dyld
0x305c0000 - 0x305c6fff  MobileKeyBag armv7  <e1f06241ef0e3f0aae00f15df572077e> /System/Library/PrivateFrameworks/MobileKeyBag.framework/MobileKeyBag
0x307f9000 - 0x307fffff  liblockdown.dylib armv7  <9e45ce468a6f31e5b8263f2c224aa800> /usr/lib/liblockdown.dylib
0x31df6000 - 0x31ecefff  vImage armv7  <caf3648be2933384b6aa1ae7408ab4f0> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/vImage
0x31ecf000 - 0x320b3fff  AudioToolbox armv7  <c91e27850452330ea804db6408840fd2> /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
0x320b4000 - 0x320fefff  libvDSP.dylib armv7  <441b42aca07b3da39feab25f8349918f> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvDSP.dylib
0x32126000 - 0x3213cfff  libmis.dylib armv7  <258bc92be5823b239b4412dd42cb4807> /usr/lib/libmis.dylib
0x32148000 - 0x32305fff  ImageIO armv7  <02e3578171fa3b6a969b244275fd2bab> /System/Library/Frameworks/ImageIO.framework/ImageIO
0x3247e000 - 0x3248ffff  libxpc.dylib armv7  <ccf25b1e49ce3b2fa58d8c8546755505> /usr/lib/system/libxpc.dylib
0x327a6000 - 0x327a9fff  libsystem_network.dylib armv7  <356cb66612e836968ef24e6e5c3364cc> /usr/lib/system/libsystem_network.dylib
0x3290d000 - 0x32930fff  Bom armv7  <c3435ecd2e5839f89de51edad0e1bb00> /System/Library/PrivateFrameworks/Bom.framework/Bom
0x32a47000 - 0x32a4dfff  MobileIcons armv7  <ed1b46f917903c9b9baaa2be4392dafe> /System/Library/PrivateFrameworks/MobileIcons.framework/MobileIcons
0x32a55000 - 0x32a56fff  libremovefile.dylib armv7  <402f8956975d3b6fb86ab9b31a43242c> /usr/lib/system/libremovefile.dylib
0x32a57000 - 0x32a58fff  libsystem_sandbox.dylib armv7  <6a8f2f33c7543808a0f4599101c3b61a> /usr/lib/system/libsystem_sandbox.dylib
0x32a67000 - 0x32a69fff  MobileInstallation armv7  <215d93dbb0f63cbf828f9126eb7b5349> /System/Library/PrivateFrameworks/MobileInstallation.framework/MobileInstallation
0x32c2d000 - 0x32cb9fff  libsystem_c.dylib armv7  <f859ce1ad1773f0ba98d7c6e135b7697> /usr/lib/system/libsystem_c.dylib
0x32dbf000 - 0x32dc0fff  libdnsinfo.dylib armv7  <9aede8d6579d3430ac39ae5f95cce498> /usr/lib/system/libdnsinfo.dylib
0x33925000 - 0x3392afff  libcopyfile.dylib armv7  <52e874396c393ed29099789ce702cfe2> /usr/lib/system/libcopyfile.dylib
0x33cf0000 - 0x33cf6fff  libnotify.dylib armv7  <9406297de3e43742887890662a87ab53> /usr/lib/system/libnotify.dylib
0x33ddc000 - 0x33de6fff  libvMisc.dylib armv7  <e8248c797b9b363594bb652ddf7ce16d> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvMisc.dylib
0x3419c000 - 0x341abfff  SpringBoardServices armv7  <a2363f8ed49932dba415d2d4cd32fb74> /System/Library/PrivateFrameworks/SpringBoardServices.framework/SpringBoardServices
0x341ac000 - 0x341b1fff  libsystem_dnssd.dylib armv7  <27bb5462450732e380f5a2c170546e93> /usr/lib/system/libsystem_dnssd.dylib
0x341b8000 - 0x341c2fff  libbz2.1.0.dylib armv7  <40e4045fb79e382b8833707746cf28b1> /usr/lib/libbz2.1.0.dylib
0x3436a000 - 0x343a8fff  IOKit armv7  <fcda71d29d6136dfbd84c1725f4998e5> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x34519000 - 0x34662fff  libicucore.A.dylib armv7  <b70646b63f1f3b33896dd8cb91b8dab1> /usr/lib/libicucore.A.dylib
0x34663000 - 0x34663fff  liblangid.dylib armv7  <644ff4bcfbf337b5b5859e3f0fc0a9a8> /usr/lib/liblangid.dylib
0x3468b000 - 0x346c2fff  Security armv7  <eea56f71fde83c2981f9281dc7823725> /System/Library/Frameworks/Security.framework/Security
0x34705000 - 0x3471bfff  libdispatch.dylib armv7  <9ecfaef4110a3bf9a92d12f0fe8d1d78> /usr/lib/system/libdispatch.dylib
0x34743000 - 0x34794fff  libstdc++.6.dylib armv7  <c352af5a742e3c7a8d4d7e5f6f454793> /usr/lib/libstdc++.6.dylib
0x3488a000 - 0x34896fff  libz.1.dylib armv7  <36ce86a3dc8c344596c8c325615f374b> /usr/lib/libz.1.dylib
0x34e45000 - 0x34e89fff  MobileCoreServices armv7  <757226927a873d5492be721908077b48> /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices
0x34ebb000 - 0x34ec8fff  libbsm.0.dylib armv7  <750a0de73a733019a77144b805d4d2f8> /usr/lib/libbsm.0.dylib
0x3506b000 - 0x35142fff  CFNetwork armv7  <765a472c824830eea91b8f02d12867e4> /System/Library/Frameworks/CFNetwork.framework/CFNetwork
0x35143000 - 0x351c2fff  libsqlite3.dylib armv7  <bf01f5ed47b033d8bde30d735ff44416> /usr/lib/libsqlite3.dylib
0x352f7000 - 0x35475fff  Foundation armv7  <c40ddb073142315bb4ebb214343d0b7f> /System/Library/Frameworks/Foundation.framework/Foundation
0x35758000 - 0x3575efff  liblaunch.dylib armv7  <aa2bcba6fc7a36a191958fef2e995475> /usr/lib/system/liblaunch.dylib
0x357ac000 - 0x357affff  libcompiler_rt.dylib armv7  <b2c05d8601c13be884097192dca4e187> /usr/lib/system/libcompiler_rt.dylib
0x357bf000 - 0x358d6fff  CoreFoundation armv7  <6d450fe923d7387f8b01845e0edd713d> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
0x35a61000 - 0x35ab9fff  CoreAudio armv7  <be335e8eb6f93594b028a6ddd503a183> /System/Library/Frameworks/CoreAudio.framework/CoreAudio
0x35abc000 - 0x35abcfff  libkeymgr.dylib armv7  <ebd2dddf55d83cf48a18913968775960> /usr/lib/system/libkeymgr.dylib
0x35ad5000 - 0x35ad5fff  Accelerate armv7  <55b24cf91a8b3532bde6733c96f14c08> /System/Library/Frameworks/Accelerate.framework/Accelerate
0x35ad8000 - 0x35ae7fff  GenerationalStorage armv7  <d84c3fd0e7bd36e78c256f2f4c5a4e91> /System/Library/PrivateFrameworks/GenerationalStorage.framework/GenerationalStorage
0x35c2a000 - 0x35c31fff  libc++abi.dylib armv7  <bab4dcbfc5943d3fbb637342d35e8045> /usr/lib/libc++abi.dylib
0x35c58000 - 0x35ca4fff  CoreTelephony armv7  <b8f80d5d594c31d2b5d8fba9fdedb7e1> /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony
0x35d27000 - 0x35dd1fff  libBLAS.dylib armv7  <bf822cc1a3243ae7b104cf73ca22d352> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libBLAS.dylib
0x35df3000 - 0x35df6fff  libmacho.dylib armv7  <e52b77623bd031bc807e77029566c777> /usr/lib/system/libmacho.dylib
0x35e13000 - 0x35e16fff  NetworkStatistics armv7  <7848d8ebad99367cb4f7f4e3fe88e5d6> /System/Library/PrivateFrameworks/NetworkStatistics.framework/NetworkStatistics
0x35e1d000 - 0x35f62fff  CoreGraphics armv7  <903545b89a7f311d95100ac7d1d44709> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics
0x35f63000 - 0x35f6ffff  libCRFSuite.dylib armv7  <bdb2b4d1a78c39c1ba60d791207aed2a> /usr/lib/libCRFSuite.dylib
0x3611d000 - 0x36133fff  libsystem_kernel.dylib armv7  <311f379a9fde305d80c1b22b7dd2e52a> /usr/lib/system/libsystem_kernel.dylib
0x35f63000 - 0x35f6ffff  libCRFSuite.dylib armv7  <bdb2b4d1a78c39c1ba60d791207aed2a> /usr/lib/libCRFSuite.dylib
0x3611d000 - 0x36133fff  libsystem_kernel.dylib armv7  <311f379a9fde305d80c1b22b7dd2e52a> /usr/lib/system/libsystem_kernel.dylib
0x36179000 - 0x36179fff  libgcc_s.1.dylib armv7  <eb82984fa36c329387aa518aa5205f3d> /usr/lib/libgcc_s.1.dylib
0x36498000 - 0x36499fff  libdyld.dylib armv7  <977b0ad6f2f433108b4a0324a57cd2ab> /usr/lib/system/libdyld.dylib
0x36563000 - 0x36610fff  libxml2.2.dylib armv7  <58d47f064e0232119f4b838ad659f9c1> /usr/lib/libxml2.2.dylib
0x36629000 - 0x3666cfff  libcommonCrypto.dylib armv7  <95b49daf4cf038b6bea8010bba3a1e26> /usr/lib/system/libcommonCrypto.dylib
0x366a5000 - 0x366a9fff  AggregateDictionary armv7  <3a3a33f3a05538988c6e2bb363dc46a8> /System/Library/PrivateFrameworks/AggregateDictionary.framework/AggregateDictionary
0x366c7000 - 0x366cbfff  IOSurface armv7  <443ac3aab9283da480dd9dcda3c5c88e> /System/Library/PrivateFrameworks/IOSurface.framework/IOSurface
0x368ff000 - 0x36900fff  libsystem_blocks.dylib armv7  <9fdc27af7350323bbc7d98e14e027907> /usr/lib/system/libsystem_blocks.dylib
0x369be000 - 0x369ddfff  libSystem.B.dylib armv7  <0c55744b6f7335eebba4ca2c3d10b43c> /usr/lib/libSystem.B.dylib
0x36a47000 - 0x36a83fff  AppSupport armv7  <311eac85b2a433a884dacba77217b49e> /System/Library/PrivateFrameworks/AppSupport.framework/AppSupport
0x36f22000 - 0x36f26fff  libcache.dylib armv7  <d6a7436ed8dc33d795c9b42baf864882> /usr/lib/system/libcache.dylib
0x37466000 - 0x37470fff  GraphicsServices armv7  <cb64e146a8ee3fda9e80ffae1ccc9c5a> /System/Library/PrivateFrameworks/GraphicsServices.framework/GraphicsServices
0x375c5000 - 0x37886fff  libLAPACK.dylib armv7  <0e94e9a7e7a334649afaccae0f1215a2> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libLAPACK.dylib
0x3793f000 - 0x37974fff  SystemConfiguration armv7  <4464a4e3bb3f32f7abaa35ebf31fda49> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration
0x37c16000 - 0x37cdcfff  libobjc.A.dylib armv7  <90014d1bc583366d85622e43097df416> /usr/lib/libobjc.A.dylib
0x37db6000 - 0x37db6fff  vecLib armv7  <a2cfe25e77aa36bfb4a30b2d0d2dd465> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/vecLib
0x37db7000 - 0x37dd4fff  libsystem_info.dylib armv7  <50863bcbf478323e96a8e5b1a83ea6f9> /usr/lib/system/libsystem_info.dylib
0x37e19000 - 0x37e22fff  libMobileGestalt.dylib armv7  <4a15e845dc6f3a4a980de66c1cc44c42> /usr/lib/libMobileGestalt.dylib
0x37e92000 - 0x37e92fff  libunwind.dylib armv7  <e0a73a57795f3e1698a52ebe6fc07005> /usr/lib/system/libunwind.dylib
</string>
        <key>displayName</key>
        <string>installd</string>
        <key>name</key>
        <string>installd</string>
        <key>os_version</key>
        <string>iPhone OS 5.1.1 (9B206)</string>
        <key>system_ID</key>
        <string></string>
        <key>version</key>
        <string>??? (???)</string>
</dict>
</plist>
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lambcourt
OpenVpn Newbie
Posts: 5
Joined: Tue Dec 17, 2013 12:44 pm

Re: Update to 1.02 on iOS5 break OpenVPN Connect App

Post by lambcourt » Tue Dec 17, 2013 12:46 pm

Me too - app update will not finish installing so the app is not now usable. Fix required!
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braendi
OpenVpn Newbie
Posts: 1
Joined: Tue Dec 17, 2013 1:55 pm

Re: Update to 1.02 on iOS5 break OpenVPN Connect App

Post by braendi » Tue Dec 17, 2013 1:57 pm

Same issue. iPad 1, iOS 5.1.1.
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itguy78
OpenVpn Newbie
Posts: 4
Joined: Thu Dec 19, 2013 4:04 pm

Re: Update to 1.02 on iOS5 break OpenVPN Connect App

Post by itguy78 » Thu Dec 19, 2013 4:05 pm

Same issue here. iPad 3 (Retina) with iOS 5.1.1 -- was working fine until today when I decided to push the "Update" button without giving any thought to it.
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larray
OpenVpn Newbie
Posts: 2
Joined: Thu Dec 19, 2013 5:19 pm

Re: Update to 1.02 on iOS5 break OpenVPN Connect App

Post by larray » Thu Dec 19, 2013 5:46 pm

I have this issue as well - iPhone 4 iOS 5.5.1

I know that the Plex team recently encountered this kind of issue as well.

They recompiled and resubmitted with a bunch of fixes - but never explicitly called out what the issue was.

I know that the App Store also has the means to publish and older IPA for down level clients who cannot or will not upgrade to the latest iOS.

Might I suggest that this be turned on if iOS 7 will be required as a base going forward? I was perfectly happy with the older client but took this update in a batch update of all apps on my device. Even older devices can still make use of the older apps. For now my iPhone is completely incapable of installing/upgrading this version and now I am sadly without remote access to the home or office.

Thanks,
Andy
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User avatar
jamesyonan
OpenVPN Inc.
Posts: 169
Joined: Thu Jan 24, 2013 12:13 am

Re: Update to 1.02 on iOS5 break OpenVPN Connect App

Post by jamesyonan » Fri Dec 20, 2013 10:50 pm

Please see topic14552.html for a response to this issue.
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