OpenVPN service stops working but service running fine

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edmoncu
OpenVPN User
Posts: 34
Joined: Fri Aug 07, 2020 4:30 pm

OpenVPN service stops working but service running fine

Post by edmoncu » Wed Nov 15, 2023 5:56 am

Hi,

I have an odd problem after provisioning an updated OpenvpnAS 2.12.2 running on ubuntu 22 LTS wherein the vpn stops working (all users disconnected), and the webpage not loading.

Upon SSH, the service is running fine. my workaround is to restart the service manually (or the server itself) which is an annoyance.

I have updated my users to use the latest Openvpn connect client to 3.4.2 (3160).

just a hunch (but no confirmation yet) that some users when logging in, might trigger the openvpnas to stop working

Kindly seeking your help on this matter as it became very recurring on the latest openvpnas, to a daily basis. otherwise, my older openvpnas instance runs rock solid for 3 years straight without any issues.

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openvpn_inc
OpenVPN Inc.
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Joined: Tue Feb 16, 2021 10:41 am

Re: OpenVPN service stops working but service running fine

Post by openvpn_inc » Wed Nov 15, 2023 1:20 pm

Hello edmoncu,

Regrettably it seems that the OpenVPN 2.6.7 release has the possibility to segfault crash. And Access Server 2.12.2 uses that OpenVPN 2.6.7 release. Most likely this is the issue you're faced with. We've only just very recently gotten the crash reports and we're dealing with it now.

We are currently working on releasing Access Server 2.12.3 that has a fix for this in place. Most likely it will go out today or tomorrow.

In the meantime there is also the option to rollback to 2.12.1, and/or wait for 2.12.3 to come out that should solve this.

Kind regards,
Johan
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edmoncu
OpenVPN User
Posts: 34
Joined: Fri Aug 07, 2020 4:30 pm

Re: OpenVPN service stops working but service running fine

Post by edmoncu » Wed Nov 15, 2023 5:10 pm

i just saw an update to OpenVPN Access Server 2.12.3. will try that one now.
https://openvpn.net/vpn-server-resources/release-notes/

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openvpn_inc
OpenVPN Inc.
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Joined: Tue Feb 16, 2021 10:41 am

Re: OpenVPN service stops working but service running fine

Post by openvpn_inc » Wed Nov 15, 2023 8:24 pm

Hey,

Yep, AS 2.12.3 is out now, that should solve this issue.

Kind regards,
Johan
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

edmoncu
OpenVPN User
Posts: 34
Joined: Fri Aug 07, 2020 4:30 pm

Re: OpenVPN service stops working but service running fine

Post by edmoncu » Thu Nov 16, 2023 10:32 pm

So far with 2.12.3, it's stable. Thanks for the update!

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openvpn_inc
OpenVPN Inc.
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Re: OpenVPN service stops working but service running fine

Post by openvpn_inc » Thu Nov 23, 2023 4:12 pm

Glad to hear it.

Have a nice day,
Johan
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

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