NordVPN AUTH_FAILED when using --auth-user-pass (email as user)

[vdbit]

Hi guys, I'm getting an AUTH_FAILED when using --auth-user-pass and the user has is an email, I tried to use an escape character but problem persists, any suggestion?

PS: User and password are correct and work when typing them down, only when calling the --auth-user-pass this happens.

Thank's in advance.

openvpn --config "/etc/openvpn/ovpn_udp/beXX.nordvpn.com.udp.ovpn" --auth-user-pass /etc/openvpn/auth.txt


Fri May 24 10:30:36 2019 WARNING: file '/etc/openvpn/auth.txt' is group or others accessible
Fri May 24 10:30:36 2019 OpenVPN 2.4.4 x86_64-pc-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [PKCS11] [MH/PKTINFO] [AEAD] built on Sep 5 2018
Fri May 24 10:30:36 2019 library versions: OpenSSL 1.1.0g 2 Nov 2017, LZO 2.08
Fri May 24 10:30:36 2019 Outgoing Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
Fri May 24 10:30:36 2019 Incoming Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
Fri May 24 10:30:36 2019 TCP/UDP: Preserving recently used remote address: [AF_INET]185.xxx.xxx.xxx:1194
Fri May 24 10:30:36 2019 Socket Buffers: R=[212992->212992] S=[212992->212992]
Fri May 24 10:30:36 2019 UDP link local: (not bound)
Fri May 24 10:30:36 2019 UDP link remote: [AF_INET]185.xxx.xxx.xxx:1194
Fri May 24 10:30:36 2019 TLS: Initial packet from [AF_INET]185.xxx.xxx.xxx:1194, sid=4a78dd16 c4beb377
Fri May 24 10:30:36 2019 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Fri May 24 10:30:36 2019 VERIFY OK: depth=2, C=PA, O=NordVPN, CN=NordVPN Root CA
Fri May 24 10:30:36 2019 VERIFY OK: depth=1, C=PA, O=NordVPN, CN=NordVPN CA3
Fri May 24 10:30:36 2019 VERIFY KU OK
Fri May 24 10:30:36 2019 Validating certificate extended key usage
Fri May 24 10:30:36 2019 ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
Fri May 24 10:30:36 2019 VERIFY EKU OK
Fri May 24 10:30:36 2019 VERIFY OK: depth=0, CN=beXX.nordvpn.com
Fri May 24 10:30:39 2019 Control Channel: TLSv1.2, cipher TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384, 4096 bit RSA
Fri May 24 10:30:39 2019 [beXX.nordvpn.com] Peer Connection Initiated with [AF_INET]185.xxx.xxx.xxx:1194
Fri May 24 10:30:40 2019 SENT CONTROL [beXX.nordvpn.com]: 'PUSH_REQUEST' (status=1)
Fri May 24 10:30:40 2019 AUTH: Received control message: AUTH_FAILED
Fri May 24 10:30:40 2019 SIGTERM[soft,auth-failure] received, process exiting

[TinCanTech]

AUTH: Received control message: AUTH_FAILED

The server refused your user/pass credentials.

[vdbit]

AUTH: Received control message: AUTH_FAILED

The server refused your user/pass credentials.

When typing user/pass it works, when on file it doesn't.

I presume because of the @ on the username (user@email.com), any suggestion?

[TinCanTech]

Openvpn will pass an @ sign the same as any other character.

[vdbit]

So ... I can't actually get any help on the openvpn forum.
Thank's mate.

[TinCanTech]

I answered all your questions .. mate ..

This Forum does not provide support for NordVPN.

[RetroTech]

Hi I came across this post while having EXACTLY the same issue.

The problem is with openvpn not communicating the special characters (@) to Nord correctly.

If you login to Nord on the website there is an option under NordVpn on left side of the screen select that and at the bottom there is Manual Setup. This gives you upper and lowercase letters only as your login credentials to use. Worked first time for me after hours of messing around!!