TAP Device driver will not install in Win7 64bit

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DavidAlegria
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TAP Device driver will not install in Win7 64bit

Post by DavidAlegria » Mon Feb 21, 2011 6:56 pm

Please save time by not flaming me for my stupidity and instead just give a link(s) or tip(s) on how to solve my problem. The search engine is useless to me because every search string is "too common". I tried installing Astrill 2.2.0 build 1829 and it will not work on OpenVPN mode. So far, even their senior techs are baffled. I then tried installing
http://openvpn.net/release/openvpn-2.1.1-install.exe
due to the instructions at
https://members.astrill.com/knowledgeba ... icle&id=14
But I still get "An error occurred installing the TAP device driver." and no joy.

The senior Astrill tech tried installing a new version of OpenVPN, but had the same result.
I have 2 different mfgr laptops, 1 yr old, running Win7 64bit and firefox, both up dated.

Sorry that I have certainly made mistakes, but I tried to do the best i can.

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Re: TAP Device driver will not install in Win7 64bit

Post by janjust » Mon Feb 21, 2011 9:41 pm

please try the 2.1.4 installer, which is the latest version.
Make sure the installer is run with elevated privileges.
If there is an error during installation try to copy the installation log from the installer and post it here.

HTH,

JJK

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Re: TAP Device driver will not install in Win7 64bit

Post by DavidAlegria » Mon Feb 21, 2011 10:46 pm

Thanks very much. We did that, but I will try it in Safe Mode and report back tomorrow. And i will try to save any messages or logs if I can.

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Re: TAP Device driver will not install in Win7 64bit

Post by DavidAlegria » Tue Feb 22, 2011 3:56 pm

Thanks for everyone’s help.
I am not trying to be a smart ass. If I ever seem to be, it is just that I am a poor emailer and you can’t hear my “Please help me if you can” tone.

Since we last spoke I have tried several things that did not work.

(It seems to be loading as a 32 BIT, is there a 64 BIT and I have just been barking up the wrong tree? I always get C:\Program Files (x86)\Astrill.
I think I should get C:\Program Files\Astrill)

(Is there a 64bit version of OpenVPN? Searching
http://openvpn.net/index.php/open-source/downloads.html
yields no results. Bad search engine or what?)

(I found http://openvpn.se/download.html which says in part)
Installation Package (Both 32-bit and 64-bit TAP driver included):
openvpn-2.0.9-gui-1.0.3-install.exe
>>>>>>>>>>>>>>>

But here is what I have done so far.

I went to
http://openvpn.net/index.php/open-source/downloads.html
I downloaded openvpn-2.1.4-install.exe again and used HashCalc to compare MD5s. About 8 or 10 times a year, when I download a file it gets slightly corrupted and used to cause nightmares when I used it. Now, I nearly always download everything twice and use HashCalc to compare MD5 etc.

I now catch the errors and re-download until I get 2 alike. The better websites provide the MD5 which saves me a lot of time if the file is large. I assume that the corruption is due to the poor WiFi networks that I use.

I ran openvpn-2.1.4-install.exe again and took a movie of the install. Same error. I did it yet again after first going to Properties, Compatibility, Change settings for all users, Run in compatibility mode for Windows Vista SP2, as Administrator.

Same result. Ditto in Safe Mode.

The Astrill Development tech asked me to:
boot into Safe Mode
then you will navigate to c:\Program Files (x86)\Astrill
and run install.bat file
I created it for you
you will just run it and please save any output
so I can see if there is any error
I hope it will have success in safe mode
maybe NOD is interfering (I am using ESET SmartSecurity 4.0.474.0 aka NOD)
but I really dont think so
we have users with NOD and it works just fine
so let me show how you will do it
1. Boot into Safe Mode
2. open CMD.EXE as administrator
3. cd to that folder
4. run install.bat

Here are the results from that:
>>>>>>>>>>>
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\David>cd c:\Program Files (x86)\Astrill

c:\Program Files (x86)\Astrill>install.bat

c:\Program Files (x86)\Astrill>tapinstall.exe install OemWin2k.inf tap0901
Device node created. Install is complete when drivers are installed...
Updating drivers for tap0901 from c:\Program Files (x86)\Astrill\OemWin2k.inf.
UpdateDriverForPlugAndPlayDevices failed, GetLastError=1450
tapinstall.exe failed.

c:\Program Files (x86)\Astrill>pause
Press any key to continue . . .
c:\Program Files (x86)\Astrill>
>>>>>>>>>>>>>>>

Here are the results from the movie, the relevant screen (the upper/lower case is as found):
>>>>>>>>>>>>>>>>
TAP REMOVE OLD TAP
No devices were removed.
tapinstall remove TAP0801 returned: 0
TAP INSTALL (tap0901)
Device node created. Install is complete when drivers are installed…
Updating drivers for tap0901 from C:\Program Files (x86)\OpenVPN\driver\OemWin2…
UpdateDriverForPlugAndPlayDevices failed, GetLastError=1450
tapinstall.exe failed.
tapinstall returned: 2
tapinstall cumulative status: 2

(Error window shows)
OpenVPN 2.1.4 Setup
An error occurred installing the TAP device driver.

>>>>>>>>>>>>>>>>>>>>>>
I also tried without success the 'solution' found at the bottom of the postings at
topic7441.html

Thanks for everyone’s help.

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Re: TAP Device driver will not install in Win7 64bit

Post by janjust » Wed Feb 23, 2011 9:19 am

the current OpenVPN application is a 32bit program that comes with a 32bit and 64bit driver. On my Win 7 64bit box OpenVPN 2.1.4 runs fine.
As Openvpn is a 32bit program it is installed in c:\Program Files (x64)

The error you are seeing
GetLastError=1450
seems to suggest that there are insufficient resources to add a driver:

ERROR_NO_SYSTEM_RESOURCES Insufficient system resources exist to complete the requested service.

Does the box have enough RAM available at the time? enough disk space?
I must add that I have little experience in troubleshooting windows driver installation issues (which this ultimately is).

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Re: TAP Device driver will not install in Win7 64bit

Post by DavidAlegria » Sat Feb 26, 2011 12:26 pm

I've been too busy to fight with it for a while and pretty much still am. Thanks for the help. I still want to solve this and i thought that I'd better say something.

I have enough system resources IMHO. I seldom see more than 2GB of the 4GB RAM in use and my 500GB HDD has 146GB open. The Astrill tech wants me to remove ESET SmartSecurity 4 and try again in case that was 'protecting my computer' even though we'd 'turned everything off'.

ESET asks a zillion questions when you first install and configure it. So I had to wait for them to tell me how to save my configuration. And I am just very busy with many things in any case. But, I hope to try the above in the next few days, so please check back every couple of days if that is not a bother.

The Astrill tech even tried to install a 3rd kind of VPN and had the same type of error, so he was really trying to leave no stone unturned.

Have a great weekend.

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Re: TAP Device driver will not install in Win7 64bit

Post by DavidAlegria » Mon Feb 28, 2011 5:24 pm

This is not meant as whining, just full disclosure.

I removed ESET, Astrill, & OpenVPN using Add Remove Programs. But, 20 min later found that one should NEVER use Add Remove Programs for ESET.

Then I installed Astrill astrill-setup-win Tested.exe, ver 2.2.0.1829 and it seemed to install fine and fast. No error messages.

I was having trouble over and over again reinstalling ESET. It would not set up a firewall, so, I took a big chance and got online anyway and tried logging into with the OpenVPN choice of Astrill. No luck. The OpenWEB worked fine, but not OpenVPN. It would not connect to any of the asterisk servers that I have tried.

I made a backup and then followed the removal method for ESET that uses Safe Mode.

I removed ESS/EAV/EMSX first. Then, NODv2

Then I installed ESS 4.2.71.2 ess_nt64_enu.msi and installed ESET yet again

But, there was no ESET in Start/All Programs. There is a folder C:\Program Files\ESET but it was empty.

I ran the Safe Mode removal tool again, but it said that there is nothing to remove. So I ran
4.2.71.2 ess_nt64_enu.msi again. That time it said that it was installing 18c792.msi. That seems to change every time.

ESET seemed to install OK this time.

But Astrill still will not connect to any of the asterisk servers that I have tried. It goes: Connecting, Authenticating, then Downloading Configuration but just for a few seconds and then the red OFF button appears. Is all of this because I do not know how to turn on OpenVPN?

Does anyone know how to see if the TAP Driver is there?

I have a Win XP laptop that I am planning to sell. I put Astrill on that and OpenVPN works!! I am glad to finally have a pleasant experience with it.

That Win XP laptop has ESET SmartSecurity ver 3.0.672.0 on it. When Astrill first started, ESET asked for two permissions. I granted them and I am good to go. I looked in the ESET 4.2.71.2 on this computer and all of the Astrill (1 place) & OpenVPN (2 places) are allowed in both directions.

Hmmm. For no apparent reason Astrill lost the connection to Los Angeles 1 after 20 min or so, but when I changed to Los Angeles 2, I got back on.
Wouldn’t it be great if someone came out with stuff that just worked? Microsoft certainly has not thought of that and if the OS is crud, how does the other stuff have a chance? Now the Mac users will laugh at our pain.

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Re: TAP Device driver will not install in Win7 64bit

Post by janjust » Tue Mar 01, 2011 9:57 am

to check whether the tap-win32 adapter is present, even if it is hidden in the Network Connections panel, use

Code: Select all

ipconfig /all

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Re: TAP Device driver will not install in Win7 64bit

Post by DavidAlegria » Tue Mar 08, 2011 4:20 pm

I ran ipconfig /all in the cmd window and got. Also, I had another problem and called the HP Tech Support. He looked around and suggested going to download OpenVPN ver 2.1_rc15 and manually install TAP driver ver 9.0.0.4. I have not looked at that yet. I'm still busy (seems a permanent condition for me.) <frown>

Thanks for all of the time spent in my behalf. Perhaps we will get to the Netherlands some day.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\David>cd \

C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ip3networks.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ip3networks.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-24-D6-4B-56-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3890:f82f:3b7c:3b37%17(Preferred)
IPv4 Address. . . . . . . . . . . : 10.71.0.139(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Lease Obtained. . . . . . . . . . : Tuesday, March 08, 2011 9:49:15 AM
Lease Expires . . . . . . . . . . : Thursday, April 07, 2011 8:25:14 AM
Default Gateway . . . . . . . . . : 10.71.0.1
DHCP Server . . . . . . . . . . . : 10.71.0.1
DHCPv6 IAID . . . . . . . . . . . : 318776534
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-9C-00-DD-00-26-9E-A3-67-58

DNS Servers . . . . . . . . . . . : 10.61.32.1
1.1.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-26-9E-A3-67-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 1072:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 1069:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6244DDDB-333B-4B2A-8040-36E2E2C04CCA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 1085:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c6d:2869:f5b8:ff74(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3c6d:2869:f5b8:ff74%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.ip3networks.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ip3networks.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\>

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Re: TAP Device driver will not install in Win7 64bit

Post by janjust » Tue Mar 08, 2011 10:15 pm

OK, the tap-win32 adapter is definitely not installed; I must say that I am a bit at a loss here: I've never ran into the situation where the tap driver fails to install with such an error....

The openvpn tapinstall.exe program is simply a renamed devcon.exe from the windows Driver Kit. Perhaps you can find some info onliny about devcon.exe to see if you can further troubleshoot this issue.

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Re: TAP Device driver will not install in Win7 64bit

Post by mrprefect » Thu Mar 17, 2011 3:59 pm

I've been scouring the internet for several hours now and have not found a resolution to this issue. Is someone still working on this? I'm getting the same error and have went through all these different steps to try and resolve and I just get the same error as stated by the OP.

If I try to remove the TAB device through Programs>OpenVPN>Utilities it removes fine but when I try to add it throws up an error saying that "C:\Windows\system32\drvstore.dll is either not designed to run on Windows or it contains errors"

I didn't see this error posted so I thought it might help. I have had success getting this running on other Windows 7 64bit systems in the past but this one has me stumped.

I also have a second issues on another Windows 7 64 bit install when the connection is started it complains that it can't find the TAP driver, the one I installed and named. I am 100% sure it is named the same as in the config but for some reason it says it can't find it.

any help would be appreciated.

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Re: TAP Device driver will not install in Win7 64bit

Post by JonAntonovics » Wed May 04, 2011 1:01 pm

I just got the same TAP-32 error with windows 7, using version 2.0.9 of openvpn.

Then I downloaded version 2.2.0, which was only released last week, and that worked.

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Re: TAP Device driver will not install in Win7 64bit

Post by Goykie » Thu Oct 06, 2011 9:45 am

The newer OpenVPN versions work. I've tried version 2.1.4 and it works on 64 bit. Follow the link and install the newest version

http://openvpn.net/index.php/open-source/downloads.html

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Re: TAP Device driver will not install in Win7 64bit

Post by barry » Wed Jul 10, 2013 4:39 pm

I found the solution to this problem here: https://supportforums.cisco.com/thread/2187313. In our case, running McAfee software left the registry on our Win7 machine in a bad state. Cleaning out the "ghost" network interfaces with the tool at https://skydrive.live.com/redir?resid=8 ... PB4O4uVxek allowed us to install the TAP device driver without any further issues.

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Re: TAP Device driver will not install in Win7 64bit

Post by xiongchee » Fri Sep 27, 2013 2:57 pm

barry wrote:I found the solution to this problem here: https://supportforums.cisco.com/thread/2187313. In our case, running McAfee software left the registry on our Win7 machine in a bad state. Cleaning out the "ghost" network interfaces with the tool at https://skydrive.live.com/redir?resid=8 ... PB4O4uVxek allowed us to install the TAP device driver without any further issues.
I know I'm bumping a 2 month old thread but this reallly works! Before my OpenVPN was working perfectly fine but then I installed Hotspotshield and I think Hotspot screwed up the TAP driver. When I came back to OpenVPN I couldn't connect to anything and I later found out it was because of the TAP driver. Tried almost everything everybody else mentioned (unistalling, reinstalling, use all these other misc utility files to try and reinstall the TAP driver). None of them worked until I found that quote above! That utility there WORKS! I created this account just for this post :D.

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Re: TAP Device driver will not install in Win7 64bit

Post by eleveneleven » Mon Oct 07, 2013 6:11 pm

I'm having problems installing TAP with Windows 8 x64.

Have tried the fix listed, x86 installer, updating windows, and briefly disabling the firewall.

OpenVPN Logs:

10/7/2013 - 10:42 AM There are no TAP-Windows adapters on this system. You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter.
10/7/2013 - 10:42 AM Exiting due to fatal error
10/7/2013 - 10:42 AM Failed to start.

Trying to "Add a new TAP-Windows virtual ethernet adapter." errors with devcon.exe bad image and a problem with drvstore.dll

Any ideas?

Flyguy
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Win Vista 64bit

Post by Flyguy » Wed Oct 09, 2013 8:05 pm

Hello to all!
I have the same problem with my Windows Vista x64.
I have repaired my registry by myself. (ndis/iftypes/IfUsedNetLuidIndices changing)
But now i have a new problem. The log files attached.
OpenVPN Tap Adapter http://pastebin.com/nCV4iNs0
VmWare Workstation Virtual Internet Adapter http://pastebin.com/C8td5LBU (I have the same problem and the same error. And it has not problems with the driver signing.)
openvpn-install-2.3.2-I003-x86_64.exe used.
I also used "test mode" for Windows.
And I have tested it in "debug boot"(for windows) mode.
Not works for me :(
How i can debug this ?
PS. Sorry for my english :oops:

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Re: TAP Device driver will not install in Win7 64bit

Post by PavelJ » Fri May 16, 2014 2:05 pm

Hi guys,

I had this problem too, 2hrs spent on finding solution on Google = no success. Then I made it by myself. :)

My progress:
1. log in as Administrator
2. installed OpenVPN GUI (as Administrator) - with this error of course
3. regedit - searched for "openvpn" and deleted two keys (folders) - found another two file asociation keys but these leave them
4. downloaded and run this cleanup: https://onedrive.live.com/?cid=86bdd34d41d3e179&id=86BDD34D41D3E179%212065&authkey=!AAeyjPB4O4uVxek [●]
  • Not endorsed by OpenVPN : Download at your Own Risk!
5. removed all TAP adapters (using batch file)
6. restarted PC
7. installed four TAP adapters (using batch file)
8. removed "HomeUsers" group from Administrator account
9. restarted PC
ADAPTERS ARE INSTALLED :)

Hope it will help somebody
Pavel

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Re: TAP Device driver will not install in Win7 64bit

Post by Psskllr » Fri Jan 02, 2015 6:35 pm

Hey! I had the same problem, tried to resolve it for 2 days with success :D and now I want to share my experience with you.

The problem for me was with Win 7 64bit trying to handle the security certificate during the installation of the Tap driver.

The installation program wasn't able to access Rundll32.exe to verify the security certificate.

What I did is whent to C:\Windows\System32\Rundll32.exe Right-click-Properties, click Security Tab and create a permission to access the file. Note that I do this from the administrator account.

Install OpenVpn and I hope it works for you too.

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Re: TAP Device driver will not install in Win7 64bit

Post by h8_tap-windows » Sat Mar 14, 2015 12:57 am

Wow am I tired of this problem...

Windows 7 home Premium 64 bit

Tried everything leading up to altering the permissions for rundll32.exe and am now stuck here, being unable to do this. Think I found the failed install event in Process Monitor; you can see the entries in the image below saying 'NAME NOT FOUND' 'Denied access,...'

I was unable to find 'C:\Windows\inf\setupapi.dev.log' or indeed any results beyond a partially named file 'setupapi.de'.

I started attempting to solve this problem as little above a novice and have now learned a bit about some advanced system tools and the Command Prompt (silver linings 8-) ). Maybe I am now being dense but I cannot find a way to change the permissions for the rundll32.exe file because the boxes are greyed out (assuming it would need Write permission in Administrators???) and yes I have looked for solutions.

Can anyone please help me? Thank you.

Image

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