OpenVPN Support Forum

Good morning, I have two VPNs that I use to connect to two different environments, a production environment and a test environment. The production environment VPN works correctly, the test environment VPN has no longer connected for a few days. I tried to update the configuration file but the problem that occurs is still this

Tue Sep 19 11:37:10 2023 OpenVPN 2.5.7 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on May 27 2022
Tue Sep 19 11:37:10 2023 Windows version 10.0 (Windows 10 or greater) 64bit
Tue Sep 19 11:37:10 2023 library versions: OpenSSL 1.1.1or 3 May 2022, LZO 2.10
Tue Sep 19 11:37:12 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:37:12 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:37:12 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:38:12 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:38:12 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:38:12 2023 SIGUSR1[soft,tls-error] received, process restarting
Tue Sep 19 11:38:17 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:38:17 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:38:17 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:39:17 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:39:17 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:39:17 2023 SIGUSR1[soft,tls-error] received, process restarting
Tue Sep 19 11:39:22 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:39:22 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:39:22 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:40:22 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:40:22 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:40:22 2023 SIGUSR1[soft,tls-error] received, process restarting
Tue Sep 19 11:40:27 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:40:27 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:40:27 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:41:27 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:41:27 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:41:27 2023 SIGUSR1[soft,tls-error] received, process restarting
Tue Sep 19 11:41:32 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:41:32 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:41:32 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:42:32 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:42:32 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:42:32 2023 SIGUSR1[soft,tls-error] received, process restarting
Tue Sep 19 11:42:42 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:42:42 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:42:42 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:43:42 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:43:42 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:43:42 2023 SIGUSR1[soft,tls-error] received, process restarting
Tue Sep 19 11:44:02 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:44:02 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:44:02 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:45:02 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:45:02 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:45:02 2023 SIGUSR1[soft,tls-error] received, process restarting
Tue Sep 19 11:45:42 2023 TCP/UDP: Preserving recently used remote address: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:45:42 2023 UDPv4 link local (bound): [AF_INET][undef]:1194
Tue Sep 19 11:45:42 2023 UDPv4 link remote: [AF_INET]92.223.181.60:1194
Tue Sep 19 11:46:43 2023 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Tue Sep 19 11:46:43 2023 TLS Error: TLS handshake failed
Tue Sep 19 11:46:43 2023 SIGUSR1[soft,tls-error] received, process restarting

Can anyone help me find the solution to this problem?

Hello,

This generally means your VPN server is unreachable. So yeah. Check that it is actually reachable at the address that it is configured to connect to. Try doing a local connection or a connection from another internet connection for example to confirm that your server is actually up and running and reachable at the expected address.

Kind regards,
Johan

Hi Johan, Could you kindly explain to me how to carry out this operation in detail?