OpenVPN Support Forum

Steps to reproduce:
- Open OpenVPN Connect
- Click the "Connect" button
- Insert MFA code and press SEND

Expected Outcome: MFA popup closes and OpnVPN connects

Actual Outcome: MFA popup closes and connection remains disconnected. If I try connecting a second time it works.

This issue is reproducible. It seems to occur if I have been disconnected for several hours or more. At least one other colleague has experienced the same issue on Mac OSX. I'm not certain whether MFA is the culprit here.

Hello dan_4,

Maybe the client and server logs can reveal what's going on with the first MFA and why that fails. Without knowing what happens there it's kind of hard to say where the issue may be. If you think the logs may contain sensitive data it's best to use our ticket system at https://openvpn.net/support to send over that data for analysis.

Kind regards,
Johan

Thanks, I've submitted a ticket