Surface 9 - ARM - SQ3

Official client software for OpenVPN Access Server and OpenVPN Cloud.
Post Reply
VolkerSchroeder
OpenVpn Newbie
Posts: 1
Joined: Wed Nov 30, 2022 7:58 am

Surface 9 - ARM - SQ3

Post by VolkerSchroeder » Wed Nov 30, 2022 8:12 am

Installing the windows client on Surface 9 (ARM - SQ3 Processor) will show an error:

OpenVPNMSICA: get_net_adapter_guid:
SetupDIOpenDevRegKey failed Error -536870396

User avatar
openvpn_inc
OpenVPN Inc.
Posts: 1332
Joined: Tue Feb 16, 2021 10:41 am

Re: Surface 9 - ARM - SQ3

Post by openvpn_inc » Wed Nov 30, 2022 9:12 am

Hello VolkerSchroeder,

Looking at search history in the forums I find another thread where Comodo Internet Security was installed and blocking the installation. Even 'disabling' it didn't solve the issue. But actually uninstalling the program allowed OpenVPN drivers to be installed properly. Perhaps you are in a similar situation with some antivirus/protective program running and blocking the installation.

Kind regards,
Johan
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

viveknemani
OpenVpn Newbie
Posts: 1
Joined: Thu Jun 29, 2023 11:40 am

Re: Surface 9 - ARM - SQ3

Post by viveknemani » Thu Jun 29, 2023 11:57 am

Hi,
I am facing the same error with surface pro 9 with SQ3, I am using the latest package " OpenVPN-2.6.5-I001-arm64.msi" , can any one help ? if there is any work around

Post Reply