3 Connection limit in trial not working as expected
Posted: Tue Aug 23, 2022 12:56 pm
I have set up 3 users and they all connect beautifully when required.
For my next experiment in trialling Openvpn Cloud, I have 1 inactive user and 2 active users.
I am now trying to add 2 devices to one of the users but when I try to add a connector to the new device, I am told that I cannot do this as I will exceed my 3 user limit. I enter the required url but I do not get to enter a username and password before I denied “boarding”.
1. My understanding is that I can add connectors but only have 3 active at any time.
2. I understand I can add up to 3 devices to a user, the limit I have in settings, but when I try to add a connector for the device I am told that I cannot do that as I will exceed my 3 user limit.
If I connect 3 devices to a user, does that count as 1 user or 4 users? Have I misunderstood how the system evaluates connector counts/limits? I am concerned as it may affect the number of connectors I need and therefore the $$.
I understood that in the trial and after that trial, I could have as many connectors created as I might need but could only have, using the trial as an example, 3 active at any one time. Am I misunderstanding the limits?
Any help in clarifying my misunderstand would be appreciated as I would like to migrate a customer to this service and I do not want to misquote the solution in any way.
Thank you & regards.
For my next experiment in trialling Openvpn Cloud, I have 1 inactive user and 2 active users.
I am now trying to add 2 devices to one of the users but when I try to add a connector to the new device, I am told that I cannot do this as I will exceed my 3 user limit. I enter the required url but I do not get to enter a username and password before I denied “boarding”.
1. My understanding is that I can add connectors but only have 3 active at any time.
2. I understand I can add up to 3 devices to a user, the limit I have in settings, but when I try to add a connector for the device I am told that I cannot do that as I will exceed my 3 user limit.
If I connect 3 devices to a user, does that count as 1 user or 4 users? Have I misunderstood how the system evaluates connector counts/limits? I am concerned as it may affect the number of connectors I need and therefore the $$.
I understood that in the trial and after that trial, I could have as many connectors created as I might need but could only have, using the trial as an example, 3 active at any one time. Am I misunderstanding the limits?
Any help in clarifying my misunderstand would be appreciated as I would like to migrate a customer to this service and I do not want to misquote the solution in any way.
Thank you & regards.