OpenVPN Support Forum

Hello everyone,

We have a little issue here in my company. SInce a few weeks, more and more employee are facing issue where they can't connect to our vpn anymore.

The only error log we have is "server poll, timeout".

The only solution we have is to make them downgrade to v2.

Most othere employee face no problem with that same version (I'm still using v3 without any problems)

Any idea where this issue could be coming from ?

Thanks

We are seeing the same issue here...increasing reports of the users client timing out and unable to connect (after using it for months). Sometimes it will work for them later in the day...but there are other cases where we have needed to integrate a workaround using our old VPN software.

OpenVPN Connect client v3.3.2 and v3.3.4

Hello,

I can only say that when you see "server poll timeout" it means the server is completely unreachable. Since the protocol used is exactly the same in v2 and v3 clients, the problem is identical in both cases. If one works and the other doesn't, my thoughts go towards some antivirus or firewall program blocking the OpenVPN client program. I would suggest that you investigate in this area.

Kind regards,
Johan