Connect for Windows - client setup ended prematurely
Posted: Mon Dec 07, 2020 7:40 am
I have an OpenVPN access server appliance running latest builds.
Windows clients with existing Connect client are working fine
New computers can install the connect client (downloaded from the Access server Appliance) fine.
The problem seems to only occur if I try to upgrade an existing client (using standard uninstall existing client and install new client process)
I have logged a ticket and support have only suggested the basics and effectively say - Oh well you may have to re-install Windows (which I had to do on a previous occasion)
Surely someone can look at the install logs (which show some file not found errors during the copying files stage of the setup) and point me in the right direction as to a manual fix and I don't want to rebuild this laptop with windows 10.
The Error that pops up is " OpenVPN Connect Setup Wizard ended prematurely .. OpenVPN Connect Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup wizard again. Click the Finish button to exit the Setup Wizard."
The version I'm trying to install is openvpn-connect-3.2.2.1455_signed.msi
I have also tried installing older versions 3.1.3.713 and 2.6.1 (also fail)
Windows 10 is up to date (build 2004)
There are currently no TAP adapters installed (checked show hidden devices in Device Manager)
Below is the contents of one of my failed install attempts. Sorry for the large chunk of txt but there appears to be no way to upload a txt file.
Hopefully someone will look at this and know exactly what is wrong.
Cheers Jeff
Windows clients with existing Connect client are working fine
New computers can install the connect client (downloaded from the Access server Appliance) fine.
The problem seems to only occur if I try to upgrade an existing client (using standard uninstall existing client and install new client process)
I have logged a ticket and support have only suggested the basics and effectively say - Oh well you may have to re-install Windows (which I had to do on a previous occasion)
Surely someone can look at the install logs (which show some file not found errors during the copying files stage of the setup) and point me in the right direction as to a manual fix and I don't want to rebuild this laptop with windows 10.
The Error that pops up is " OpenVPN Connect Setup Wizard ended prematurely .. OpenVPN Connect Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup wizard again. Click the Finish button to exit the Setup Wizard."
The version I'm trying to install is openvpn-connect-3.2.2.1455_signed.msi
I have also tried installing older versions 3.1.3.713 and 2.6.1 (also fail)
Windows 10 is up to date (build 2004)
There are currently no TAP adapters installed (checked show hidden devices in Device Manager)
Below is the contents of one of my failed install attempts. Sorry for the large chunk of txt but there appears to be no way to upload a txt file.
Hopefully someone will look at this and know exactly what is wrong.
Cheers Jeff
Code: Select all
>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - tap_ovpnconnect]
>>> Section start 2020/11/20 11:29:42.125
cmd: "C:\Program Files\OpenVPN Connect\drivers\tap\amd64\\win10\tapinstall.exe" install "C:\Program Files\OpenVPN Connect\drivers\tap\amd64\\win10\OemVista.inf" tap_ovpnconnect
ndv: INF path: C:\Program Files\OpenVPN Connect\drivers\tap\amd64\win10\OemVista.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\NET\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF 'C:\Program Files\OpenVPN Connect\drivers\tap\amd64\win10\OemVista.inf'
dvi: {Build Driver List} 11:29:42.312
dvi: Searching for hardware ID(s):
dvi: tap_ovpnconnect
dvi: Created Driver Node:
dvi: HardwareID - tap_ovpnconnect
dvi: InfName - c:\program files\openvpn connect\drivers\tap\amd64\win10\oemvista.inf
dvi: DevDesc - TAP-Windows Adapter V9 for OpenVPN Connect
dvi: Section - tap_ovpnconnect.ndi
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 09/27/2019
dvi: Version - 9.24.2.601
dvi: {Build Driver List - exit(0x00000000)} 11:29:42.739
dvi: {DIF_SELECTBESTCOMPATDRV} 11:29:42.764
dvi: Default installer: Enter 11:29:42.791
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - TAP-Windows Adapter V9 for OpenVPN Connect
dvi: InfFile - c:\program files\openvpn connect\drivers\tap\amd64\win10\oemvista.inf
dvi: Section - tap_ovpnconnect.ndi
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 11:29:43.024
ndv: Force Installing Driver:
ndv: Inf Name - oemvista.inf
ndv: Driver Date - 09/27/2019
ndv: Driver Version - 9.24.2.601
ndv: Driver package 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\oemvista.inf' is already imported.
sto: {Setup Import Driver Package: c:\program files\openvpn connect\drivers\tap\amd64\win10\oemvista.inf} 11:29:43.185
sto: Driver package already imported as 'oem162.inf'.
sto: {Setup Import Driver Package - exit (0x00000000)} 11:29:43.241
dvi: Searching for hardware ID(s):
dvi: tap_ovpnconnect
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ROOT\NET\0000}
dvi: {Core Device Install} 11:29:43.420
dvi: {Configure Device - ROOT\NET\0000} 11:29:43.423
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\oemvista.inf}
sto: Source Filter = tap_ovpnconnect
inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Class Options = Configurable
inf: {Configure Driver: TAP-Windows Adapter V9 for OpenVPN Connect}
inf: Section Name = tap_ovpnconnect.ndi
inf: {Add Service: tap_ovpnconnect}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\drivers\tap_ovpnconnect.sys
inf: Display Name = TAP-Windows Adapter V9 for OpenVPN Connect
inf: Group = NDIS
inf: Updated service 'tap_ovpnconnect'.
inf: {Add Service: exit(0x00000000)}
inf: Hardware Id = tap_ovpnconnect
inf: {Configure Driver Configuration: tap_ovpnconnect.ndi}
inf: Service Name = tap_ovpnconnect
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 11:29:43.453
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\tap_ovpnconnect.sys' to 'C:\WINDOWS\System32\drivers\tap_ovpnconnect.sys'.
! flq: CopyFile: 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\tap_ovpnconnect.sys' to 'C:\WINDOWS\System32\drivers\SETCC8A.tmp' FAILED
! flq: Error 2: The system cannot find the file specified.
!!! flq: Error installing file (0x00000002)
!!! flq: Error 2: The system cannot find the file specified.
! flq: SourceFile - 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\tap_ovpnconnect.sys'
! flq: TargetFile - 'C:\WINDOWS\System32\drivers\tap_ovpnconnect.sys'
! cpy: Failed to copy file 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\tap_ovpnconnect.sys' to 'C:\WINDOWS\System32\drivers\tap_ovpnconnect.sys'. Error = 0x00000002
!!! flq: SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!! flq: Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!! flq: Failed to commit copy queue. Error = 0x000003e3
!!! flq: FileQueueCommit aborting
!!! flq: Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
flq: {FILE_QUEUE_COMMIT - exit(0x000003e3)} 11:29:43.464
!!! sto: Failed to configure driver package. Error = 0x00000002
sto: {Configure Driver Package: exit(0x00000002)}
dvi: {Configure Device - exit(0x00000002)} 11:29:43.466
dvi: {Core Device Install - exit(0x00000002)} 11:29:43.466
! dvi: Unable to configure device, falling back to standard device installation.
dvi: Searching for hardware ID(s):
dvi: tap_ovpnconnect
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
ndv: {Core Device Install} 11:29:43.482
dvi: {Install Device - ROOT\NET\0000} 11:29:43.484
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: {DIF_ALLOW_INSTALL} 11:29:43.489
dvi: Default installer: Enter 11:29:43.491
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 11:29:43.492
dvi: {DIF_INSTALLDEVICEFILES} 11:29:43.493
dvi: Default installer: Enter 11:29:43.494
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 11:29:43.496
dvi: {_SCAN_FILE_QUEUE} 11:29:43.497
dvi: {_SCAN_FILE_QUEUE - exit(0x00000000)} 11:29:43.497
flq: {FILE_QUEUE_COMMIT} 11:29:43.498
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\tap_ovpnconnect.sys' to 'C:\WINDOWS\system32\DRIVERS\tap_ovpnconnect.sys'.
! flq: CopyFile: 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\tap_ovpnconnect.sys' to 'C:\WINDOWS\system32\DRIVERS\SETCCA9.tmp' FAILED
! flq: Error 1: Incorrect function.
!!! flq: Error installing file (0x00000001)
!!! flq: Error 1: Incorrect function.
! flq: SourceFile - 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_61afdf38efdd77a0\tap_ovpnconnect.sys'
! flq: TargetFile - 'C:\WINDOWS\system32\DRIVERS\tap_ovpnconnect.sys'
!!! flq: SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!! flq: Error 1459: This operation requires an interactive window station.
!!! flq: Failed to commit copy queue. Error = 0x000005b3
!!! flq: FileQueueCommit aborting
!!! flq: Error 1459: This operation requires an interactive window station.
flq: {FILE_QUEUE_COMMIT - exit(0x000005b3)} 11:29:43.506
dvi: {Install Device - exit(0x000005b3)} 11:29:43.507
dvi: {Core Device Install - exit(0x000005b3)} 11:29:43.508
ump: {Plug and Play Service: Device Install exit(000005b3)}
!!! ndv: Device install failed for device.
!!! ndv: Error 1459: This operation requires an interactive window station.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\NET\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 11:29:43.608
dvi: {Configure Device - ROOT\NET\0000} 11:29:43.610
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 11:29:43.612
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 11:29:43.616
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device 'ROOT\NET\0000'. 11:29:43.617
dvi: Install Device: Starting device completed. 11:29:43.624
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 11:29:43.625
dvi: {Core Device Install - exit(0x00000000)} 11:29:43.626
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(000005b3)}
!!! ndv: Failed to install device instance 'ROOT\NET\0000'. Error = 0x000005b3
<<< Section end 2020/11/20 11:29:43.702
<<< [Exit status: FAILURE(0x000005b3)]