Question about Watchguard SSL and iMAC MacOS
Posted: Thu Mar 26, 2020 7:31 pm
Hi,
can you recommend me a troubleshouting about below problem with Watchguard SSL and iMAC MacOS?
system:
watchguard T50 in Headquarter with basic security with latest firmware
AVM Fritzbox in the Home-Office
iMAC with Catalina
latest WG SSL Firebox Client
latest Tunnelblick OPEN VPN Client
customer reported:
If he cancel VPN on his iMAC, the whole local internet is offline of this iMAC. (if ping to his local gateway is still working I dunno)
He needs to restart his entire iMAC. Sorry - I have no Log infos atm. The situation is reproductive.
I don´t know how to restart only network service on a iMAC.
VPN SSL to headquarter is allowing local internet while connected via VPN.
He has no 3rd Party personal firewall software.
He was using it very seldom, we don´t know if the problem is new.
If he reconnect vpn-ssl manually, Watchguard Client or Tunnelblick both "show" connected, but whole local internet and VPN destinations aren´t reachable. If local home-office-router-gateway is reachable I dont know.
Suggest for next step: collect log and provide to watchguard support?
can you recommend me a troubleshouting about below problem with Watchguard SSL and iMAC MacOS?
system:
watchguard T50 in Headquarter with basic security with latest firmware
AVM Fritzbox in the Home-Office
iMAC with Catalina
latest WG SSL Firebox Client
latest Tunnelblick OPEN VPN Client
customer reported:
If he cancel VPN on his iMAC, the whole local internet is offline of this iMAC. (if ping to his local gateway is still working I dunno)
He needs to restart his entire iMAC. Sorry - I have no Log infos atm. The situation is reproductive.
I don´t know how to restart only network service on a iMAC.
VPN SSL to headquarter is allowing local internet while connected via VPN.
He has no 3rd Party personal firewall software.
He was using it very seldom, we don´t know if the problem is new.
If he reconnect vpn-ssl manually, Watchguard Client or Tunnelblick both "show" connected, but whole local internet and VPN destinations aren´t reachable. If local home-office-router-gateway is reachable I dont know.
Suggest for next step: collect log and provide to watchguard support?