iPad File Format is Not Supported

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scamquist
OpenVpn Newbie
Posts: 2
Joined: Thu Jan 05, 2023 10:43 pm

iPad File Format is Not Supported

Post by scamquist » Thu Jan 05, 2023 10:56 pm

I have an iPad Pro.
I emailed a configuration file.
This file works on my iPhones.

When I click on the file, I get an error message that the File Format is Not Supported.

I tried uninstalling and reinstalling the app.
Restarted the iPad.
Same problem.

Any ideas?

Steve

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JosephS
OpenVPN Inc.
Posts: 54
Joined: Fri Feb 17, 2023 5:15 pm

Re: iPad File Format is Not Supported

Post by JosephS » Mon Feb 27, 2023 1:50 pm

Hi Steve.
On iOS devices .ovpn files are usually imported via the "sharing" option.
Through Files tap on the .ovpn file > tap on the sharing icon ( box with an arrow pointing upwards, usually it's in the bottom left corner) > Select OpenVPN from the list of apps. If you don't see the OpenVPN app right away, then press on the more option, and you should see it under the "Suggestions" section.

Hope this helps.

wilfredos
OpenVpn Newbie
Posts: 1
Joined: Tue May 09, 2023 4:44 pm

Re: iPad File Format is Not Supported

Post by wilfredos » Tue May 09, 2023 4:45 pm

HI,

I went through this process but it takes for ever to send the shared file. Why that may happen?

Thanks.

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