Whenever I use openVPN, my MS Team disconnects

Business solution to host your own OpenVPN server with web management interface and bundled clients.
Post Reply
danielfootc
OpenVpn Newbie
Posts: 1
Joined: Fri Nov 18, 2022 3:25 am

Whenever I use openVPN, my MS Team disconnects

Post by danielfootc » Fri Nov 18, 2022 3:39 am

Hi All, when I connect to my openVPN, my MS Teams disconnects. I need help to resolve this.

Thanks for your help. I was told to share the output from the below commands with root privileges under the /usr/local/openvpn_as/scripts/ directory:

./sacli version
./sacli configquery
./sacli userpropget
./sacli status
cat var/log/openvpnas.log

However, I am unable to obtain the results. Would appreciate if anyone can help me on this.

Thanks very much.

User avatar
openvpn_inc
OpenVPN Inc.
Posts: 1333
Joined: Tue Feb 16, 2021 10:41 am

Re: Whenever I use openVPN, my MS Team disconnects

Post by openvpn_inc » Fri Nov 18, 2022 9:49 am

Hello danielfootc,

That's a pretty standard set of commands that our support personnal ask for to gather information. I highly recommend that when you get the results, you do not share it on the forums, but only to the support personnel on the support ticket system.

These commands assume you have an OpenVPN Access Server, one of our products for running a self-hosted VPN server. If you're using some other solution you'll have to figure out how to get relevant details from it.

If you have an Access Server, you log in through the console or via SSH, and then obtain root privileges. If you don't know how to do that, there are literally thousands of guides online that can show you how to do that. Once in and with root, you can run these commands;

cd /usr/local/openvpn_as/scripts/
./sacli version
./sacli configquery
./sacli userpropget
./sacli status
cat var/log/openvpnas.log

And copy/paste the results to the support ticket.

If you just get error messages then you may not have Access Server at all. Then it may be for example an open source server, and then you'll need to get details of how that was configured.

As to your problem, it may be that for example a range like 172.16.0.0/16 is being forwarded, which means part of the Internet may become unreachable. But we really don't know until we see how things are configured.

Kind regards,
Johan
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

Post Reply