"Allow auto-login" checkbox is grey in web UI

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vitaly_il
OpenVpn Newbie
Posts: 5
Joined: Tue Oct 25, 2022 9:07 am

"Allow auto-login" checkbox is grey in web UI

Post by vitaly_il » Tue Oct 25, 2022 9:14 am

I added a new user to my OpenVPN AS. I was able to set his password and login, but OpenVPN AS web interface doesn't allow me to mark "Allow auto-login" checkbox.
Please suggest,
Vitaly

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openvpn_inc
OpenVPN Inc.
Posts: 1333
Joined: Tue Feb 16, 2021 10:41 am

Re: "Allow auto-login" checkbox is grey in web UI

Post by openvpn_inc » Tue Oct 25, 2022 9:41 am

Hello vitaly_il,

Sorry, but, I have never seen the autologin box become greyed out on the Access Server web interface. So I don't know how I can help you exactly. Can you try from another computer or another web browser to see if the problem still exists then? And what version of Access Server is this on?

Kind regards,
Johan
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openvpn_inc
OpenVPN Inc.
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Joined: Tue Feb 16, 2021 10:41 am

Re: "Allow auto-login" checkbox is grey in web UI

Post by openvpn_inc » Tue Oct 25, 2022 9:48 am

Hello vitaly_il,

I just realized something, perhaps you are in the wrong place. Make sure to go to User Management > User PERMISSIONS page. Make sure that the user actually has the permissions to even do autologin. That checkbox will surely not be greyed out. You need to check that box and save settings and update running servers.

Under User Management > User PROFILES (note that this is not the same as user PERMISSIONS) you can then create a profile and select that it has to be an autologin profile. If the user was not granted the autologin permission, this radio button to select autologin profile will be greyed out.

Kind regards,
Johan
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Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

vitaly_il
OpenVpn Newbie
Posts: 5
Joined: Tue Oct 25, 2022 9:07 am

Re: "Allow auto-login" checkbox is grey in web UI

Post by vitaly_il » Tue Oct 25, 2022 10:11 am

Johan, thank you!
I was on User Management > User PERMISSIONS page, and for some reason, I couldn't check this checkbox.
Now, after I opened admin UI again, I'm able to modify this checkbox. So I guess it's some random browser issue.
Many thanks, Vitaly!

vitaly_il
OpenVpn Newbie
Posts: 5
Joined: Tue Oct 25, 2022 9:07 am

Re: "Allow auto-login" checkbox is grey in web UI

Post by vitaly_il » Tue Oct 25, 2022 10:11 am

Johan, thank you!
I was on User Management > User PERMISSIONS page, and for some reason, I couldn't check this checkbox.
Now, after I opened admin UI again, I'm able to modify this checkbox. So I guess it's some random browser issue.
Many thanks, Vitaly!

User avatar
openvpn_inc
OpenVPN Inc.
Posts: 1333
Joined: Tue Feb 16, 2021 10:41 am

Re: "Allow auto-login" checkbox is grey in web UI

Post by openvpn_inc » Tue Oct 25, 2022 10:22 am

Hi vatily_il,

Glad to hear it works now. Strange issue though, I don't recall ever seeing the autologin checkbox on user permissions page greyed out, so it was quite confusing to hear. So I guess it must have been a temporary glitch. Thanks for reporting back.

Have a nice day,
Johan
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

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