OpenVPN Connect got stuck with screen "Your profile is being prepared for download"

Official client software for OpenVPN Access Server and OpenVPN Cloud.
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andyeight
OpenVpn Newbie
Posts: 1
Joined: Fri Sep 16, 2022 10:57 am

OpenVPN Connect got stuck with screen "Your profile is being prepared for download"

Post by andyeight » Fri Sep 16, 2022 11:10 am

Hello,
After login, my OpenVPN Connect got stuck with screen "Your profile is being prepared for download".
I use latest version: 3.3.6 (2752)
Please check this error.
Thank you.
Link error's screenshot: https://imgur.com/a/VhrYpuV

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openvpn_inc
OpenVPN Inc.
Posts: 1332
Joined: Tue Feb 16, 2021 10:41 am

Re: OpenVPN Connect got stuck with screen "Your profile is being prepared for download"

Post by openvpn_inc » Mon Sep 19, 2022 3:15 pm

Hi,

Try to kill the application and run it again and see how it goes.
If it won't help, try uninstalling and reinstalling the app.

Regards,
.\kionci
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