Unable to create an account on OpenVPN

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lazypaddy
OpenVpn Newbie
Posts: 1
Joined: Fri Jul 09, 2021 4:35 pm

Unable to create an account on OpenVPN

Post by lazypaddy » Fri Jul 09, 2021 4:42 pm

Hi. I've been trying for two days now and I am unable to create an account on openvpn.net (https://myaccount.openvpn.com/signup). I fill in my details and the spinner goes for about 30secs and then a message flashes up to say it couldn't create the account and I need to contact support. Contacted support but haven't had any response yet.

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openvpn_inc
OpenVPN Inc.
Posts: 374
Joined: Tue Feb 16, 2021 10:41 am

Re: Unable to create an account on OpenVPN

Post by openvpn_inc » Wed Jul 14, 2021 4:20 pm

Hello lazypaddy,

Sorry to hear that. I tried to look up by your email address from the forums in our support ticket system, but I was not able to find a ticket in our support ticket system. Maybe it was sent in without email address in which case it's hard to reply to it. Or with another email address that I don't see here. If you still have a problem with this, can you try https://openvpn.net/contact again and this time adding your email address so I can look it up and reply there properly?

Kind regards,
Johan
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Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

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