Windows 10 Snapdragon 835 TAP Driver Issue

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nimam
OpenVpn Newbie
Posts: 2
Joined: Sat Mar 24, 2018 8:10 pm

Windows 10 Snapdragon 835 TAP Driver Issue

Post by nimam » Sat Mar 24, 2018 8:17 pm

Hi everyone,

so I'm facing this issue with Windows 10 Build 1709 on a newly released HP X2 Laptop which runs on the Snapdragon 835 CPU. I've been trying to install Openvpn client on this device and no matter what I do, once the program reaches to installing the TAP driver it gives an error. Note that:

1. I'm installing the software with firewall disabled
2. Running the setup as admin
3. Tried running the TAP driver only which I downloaded from Openvpn site and I'm getting the same result
4. Tried running the tap driver installation files addtap and delettap from command line and I get the same result

I also tried installing other VPN services such as NordVPN to see what happens and I get the same result, an error that system can't install TAP driver.

Does anyone know anything about this? My guess here is that Open VPN probably needs to release a new version for laptops which are running based on CPUs other than Intel. What I'm guessing is that since the NIC is a part of the CPU, openvpn probably doesn't have a way of installing the TAP drivers successfully. Any thoughts? I've been going through this from different angles and no matter what I do I get the same result. Any help is greatly appreciated.

Thanks

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TinCanTech
OpenVPN Protagonist
Posts: 4179
Joined: Fri Jun 03, 2016 1:17 pm

Re: Windows 10 Snapdragon 835 TAP Driver Issue

Post by TinCanTech » Sat Mar 24, 2018 10:07 pm

nimam wrote:
Sat Mar 24, 2018 8:17 pm
once the program reaches to installing the TAP driver it gives an error
What error ?

nimam
OpenVpn Newbie
Posts: 2
Joined: Sat Mar 24, 2018 8:10 pm

Re: Windows 10 Snapdragon 835 TAP Driver Issue

Post by nimam » Sun Mar 25, 2018 2:04 am

TinCanTech wrote:
Sat Mar 24, 2018 10:07 pm
nimam wrote:
Sat Mar 24, 2018 8:17 pm
once the program reaches to installing the TAP driver it gives an error
What error ?
error is : "an error occurred installing the TAP device driver"

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TinCanTech
OpenVPN Protagonist
Posts: 4179
Joined: Fri Jun 03, 2016 1:17 pm

Re: Windows 10 Snapdragon 835 TAP Driver Issue

Post by TinCanTech » Sun Mar 25, 2018 1:15 pm

This is what we have:
https://community.openvpn.net/openvpn/w ... TAPDrivers
All reported TAP driver Bugs

If none of that helps, you could either (1) contact the user mailing list or (2) raise a new bug report.

I don't have any further info.

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