Upgrading clients from v2 to v3

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luckman212
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Posts: 46
Joined: Fri Jun 10, 2011 12:03 am

Upgrading clients from v2 to v3

Post by luckman212 » Sat Mar 27, 2021 2:00 am

I helped a client upgrade their AS from a legacy 2.x release to a new 2.8.7 server with everything fully up to date. Naturally they have new clients available for download now.

The question is: what's the best way to get these upgraded? It seems that installing v3.2.5 on the Mac when it has eg 2.7.1 on it, will install side by side rather than replace (so user ends up with both... not good)

Also, the connection profile from 2.x does not seem to migrate to 3.x, so they have to download their profiles again, many users forgot their password, etc type of problems. Are there any tips or better way to roll out the 3.x client to these users with minimal annoyance?

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