new Macbook Pro M1, won't connect

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bazyar
OpenVpn Newbie
Posts: 1
Joined: Wed Feb 24, 2021 7:09 pm

new Macbook Pro M1, won't connect

Post by bazyar » Wed Feb 24, 2021 7:12 pm

Hi,

I just got a new Macbook Pro M1.
The openvpn client and settings seemed to copy over okay using Migration Assistant from my old MacBook Pro (2013).

But it wouldn't connect.
So I uninstalled and reinstalled OpenVPN Connect, and reimported config and cert, and it still won't connect. (Still works fine on old Mac).

A TCPdump on the Mac shows that no packets at all try to go out to the VPN server.

Is this a problem somehow related to the new M1 chip and associated intel emulation?

Big problem for me!

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TinCanTech
OpenVPN Protagonist
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Joined: Fri Jun 03, 2016 1:17 pm

Re: new Macbook Pro M1, won't connect

Post by TinCanTech » Wed Feb 24, 2021 7:48 pm

If this is your own server then check your server log for problems.

Otherwise, please contact the server admin.

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openvpn_inc
OpenVPN Inc.
Posts: 83
Joined: Tue Feb 16, 2021 10:41 am

Re: new Macbook Pro M1, won't connect

Post by openvpn_inc » Thu Feb 25, 2021 10:03 am

Hello,

From our end we can simply state that OpenVPN Connect v3.2.5 build 2468 will work very well on the latest Macbook Pro M1. You will be offered to install Rosetta that makes the compatibility layer. In our testing, we have found no noticeable performance penalty from this, and all functionality works as expected.

However, it might be that something that the migration assistant did caused an unexpected issue, or that the config you have imported is for some reason not correct, or there is some other problem. Since we cannot exchange sensitive data on this public forum, I would suggest you contact OpenVPN Inc. at https://openvpn.net/support and submit a ticket in the appropriate Connect for macOS section and send us some logs and debug information via that secure channel so we can see if we can advise you further on this issue.

By the way, a future release of OpenVPN Connect for macOS will have a variety available specifically for the new processor type. But the current release works just fine.

Kind regards,
Johan
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Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.nets/support

i42
OpenVpn Newbie
Posts: 2
Joined: Thu Nov 26, 2020 8:09 am

Re: new Macbook Pro M1, won't connect

Post by i42 » Thu Feb 25, 2021 3:42 pm

One of my users was seeing the same problem.

Upgrading to v3.2.5 build 2468 fixed things.

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openvpn_inc
OpenVPN Inc.
Posts: 83
Joined: Tue Feb 16, 2021 10:41 am

Re: new Macbook Pro M1, won't connect

Post by openvpn_inc » Fri Feb 26, 2021 10:35 am

Hello i42,

Excellent - if your OpenVPN Access Server is offering you an older version, be sure to upgrade the software on your Access Server so that it can offer users the latest OpenVPN Connect software instead of serving up an older version stored on the Access Server. To upgrade your Access Server see here:
https://openvpn.net/vpn-server-resource ... r-updated/

Kind regards,
Johan
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.nets/support

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