Version 3.3.1: Dock icon doesn't disappear

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stefandesu
OpenVpn Newbie
Posts: 2
Joined: Thu Sep 30, 2021 9:10 am

Version 3.3.1: Dock icon doesn't disappear

Post by stefandesu » Thu Sep 30, 2021 9:14 am

Hi,

there is a change in dock icon behavior from 3.3.0 to 3.3.1. Previously, if you closed the OpenVPN Connect main window (using the X), it stayed open in the background via the menu bar item, but the dock icon disappeared. With 3.3.1, the dock icon stays there, and the only way to remove it is to completely quit OpenVPN Connect.

Is it possible to restore the previous behavior? Thanks!

(I've reverted to 3.3.0 for now because I don't want the icon permanently in my dock.)

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openvpn_inc
OpenVPN Inc.
Posts: 375
Joined: Tue Feb 16, 2021 10:41 am

Re: Version 3.3.1: Dock icon doesn't disappear

Post by openvpn_inc » Fri Oct 15, 2021 6:05 am

Hello stefandesu,

This is a case of "impossible to please everyone". We changed this behavior like this just because people were asking us to change it. Now you're asking to change it back. Sorry. The way it is now is the way it is now. You may put in a feature request at https://openvpn.net/support and if there's enough people asking for it then we'll consider it.

Kind regards,
Johan
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Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

pedroscamara
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Joined: Fri Oct 15, 2021 2:38 pm

Re: Version 3.3.1: Dock icon doesn't disappear

Post by pedroscamara » Fri Oct 15, 2021 2:44 pm

I second this! And I didn't find the "suggest new feature" section.

I'd also like to add that many programs have the option of showing or not the dock icon, such as OneDrive (picture below). I find that's the case for most softwares one can access through the menu bar (which is the case of OpenVPN Connect...). That would be the "possible to please everyone" solution, in my opinion.

Image

amalyshev
OpenVpn Newbie
Posts: 2
Joined: Sat Oct 16, 2021 10:40 am

Re: Version 3.3.1: Dock icon doesn't disappear

Post by amalyshev » Sat Oct 16, 2021 10:41 am

I just registered to report the same issue. This is my first post on the forum. :)

jdonnici
OpenVpn Newbie
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Joined: Sun Oct 17, 2021 10:58 pm

Re: Version 3.3.1: Dock icon doesn't disappear

Post by jdonnici » Sun Oct 17, 2021 11:00 pm

This is a case of "impossible to please everyone". We changed this behavior like this just because people were asking us to change it. Now you're asking to change it back. Sorry. The way it is now is the way it is now.
You've added a preference for "colorful" vs "monochrome" menu icon, but a "Hide app icon from Dock" option isn't reasonable?

blinkingline
OpenVpn Newbie
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Joined: Mon Oct 18, 2021 2:20 pm

Re: Version 3.3.1: Dock icon doesn't disappear

Post by blinkingline » Mon Oct 18, 2021 2:23 pm

openvpn_inc wrote:
Fri Oct 15, 2021 6:05 am
Hello stefandesu,

This is a case of "impossible to please everyone". We changed this behavior like this just because people were asking us to change it. Now you're asking to change it back. Sorry. The way it is now is the way it is now. You may put in a feature request at https://openvpn.net/support and if there's enough people asking for it then we'll consider it.

Kind regards,
Johan
This is a pretty crap response from a user perspective. In general you don't want to take away options from users, but rather provide users with additional options.

Not only that, there's absolutely NOTHING about it in the release notes, which AT THE VERY LEAST would have saved the time of at least one user who now has spent the time looking at the forums for your garbage response.

blinkingline
OpenVpn Newbie
Posts: 2
Joined: Mon Oct 18, 2021 2:20 pm

Re: Version 3.3.1: Dock icon doesn't disappear

Post by blinkingline » Mon Oct 18, 2021 2:28 pm

For anyone else who want to follow this, I've opened a support ticket: https://support.openvpn.com/hc/en-us/requests/394476

amidr
OpenVpn Newbie
Posts: 1
Joined: Fri Oct 22, 2021 8:53 am

Re: Version 3.3.1: Dock icon doesn't disappear

Post by amidr » Fri Oct 22, 2021 9:00 am

i was also facing the same issue

stefandesu
OpenVpn Newbie
Posts: 2
Joined: Thu Sep 30, 2021 9:10 am

Re: Version 3.3.1: Dock icon doesn't disappear

Post by stefandesu » Fri Oct 29, 2021 9:30 am

openvpn_inc wrote:
Fri Oct 15, 2021 6:05 am
Hello stefandesu,

This is a case of "impossible to please everyone". We changed this behavior like this just because people were asking us to change it. Now you're asking to change it back. Sorry. The way it is now is the way it is now. You may put in a feature request at https://openvpn.net/support and if there's enough people asking for it then we'll consider it.

Kind regards,
Johan
Hello,

I appreciate the reply, but I disagree. As others have stated, it's possible to please everyone by making it an option. Shouldn't be a big deal either; many other apps have it.

I won't open a support ticket since blinkingline has already done it. Thanks!

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