Error connecting V3

Official client software for OpenVPN Access Server and OpenVPN Cloud.
Post Reply
brunobr__andrade
OpenVpn Newbie
Posts: 1
Joined: Mon Jul 19, 2021 1:50 pm

Error connecting V3

Post by brunobr__andrade » Mon Jul 19, 2021 8:53 pm

Using OpenVPN GUI and OpenVPN Connect V2, connect normally. For a while I used the V3 on the same Windows 10 Pro computer and it worked, all of a sudden it stopped following the error image attached.

Image

User avatar
openvpn_inc
OpenVPN Inc.
Posts: 314
Joined: Tue Feb 16, 2021 10:41 am

Re: Error connecting V3

Post by openvpn_inc » Thu Jul 29, 2021 10:39 am

Hello brunobr__andrade,

Without knowing more details, on the face of it, it seems your client is configured to try only a certain amount of seconds to connect to this server, before it gives up. Presumably the server was unreachable. That could be either because the connection between your computer and the server was not possible for some reason, or perhaps an antivirus or firewall program blocking all outgoing connections for the OpenVPN Connect software.

Perhaps evaluating the logs might shed more light on the matter. But if it contains anything sensitive it's better to report to https://openvpn.net/support for support from OpenVPN Inc.

Kind regards,
Johan
Image OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support

Post Reply