Password not saved

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marco49
OpenVpn Newbie
Posts: 1
Joined: Tue Aug 31, 2021 4:37 pm

Password not saved

Post by marco49 » Tue Aug 31, 2021 4:41 pm

I know this is a simple question because I have zero idea what all the other forum postings are about, but here goes:
On an iPad, suddenly my login credentials are not being saved. Entering username and password each time works fine, but I’d rather not have to enter them each time. If it’s relevant I am using OpenVPN 3.2.3. For a couple of years this has not been a problem, I don’t know what has changed.
Thanks and sorry I am not asking some hyper technical question about windsocks or something!

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openvpn_inc
OpenVPN Inc.
Posts: 366
Joined: Tue Feb 16, 2021 10:41 am

Re: Password not saved

Post by openvpn_inc » Mon Sep 20, 2021 7:10 am

Hello marco49,

Perhaps some necessary permissions have gotten lost. The app is only capable of storing username/password if it has the permissions it needs to do so. Probably at this point it would be good to uninstall the app, and reinstall it, to see if permissions can be restored, and then re-import the connection profile and try saving the password again. Hopefully a simple uninstall/reinstall will do the trick.

Kind regards,
Johan
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