Importing profile in Android app not possible, no files and folders listed

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Dumpfheimer
OpenVpn Newbie
Posts: 1
Joined: Sat Sep 28, 2019 8:54 am

Importing profile in Android app not possible, no files and folders listed

Post by Dumpfheimer » Sat Sep 28, 2019 9:04 am

Hello,

I am having problems importing a profile in the Android app.
I have tried resetting and reinstalling the app but it didn't help.

My device is a Galaxy S10+ running Android 9.

What I do:
1. Install and open app
2. Select "OpenVPN profile"
3. Allow storage access

Then I see a screen where it says "Import profile" on the top left.
The import button on the top right does not do anything.
There is a "Location:" text showing no location.
There is a "<- back" button below the "OpenVPN" tab.
There are no files or folders listed.
When I click "back" I get a "Folder content is Inaccessible" message.

Any help is appreciated.

Thank you!
Chris

natewin
OpenVpn Newbie
Posts: 3
Joined: Tue Oct 24, 2017 11:26 am

Re: Importing profile in Android app not possible, no files and folders listed

Post by natewin » Mon Jan 04, 2021 4:19 pm

I've run into this as well. Replying here as it is the only google search result for this issue and it appears unresolved.
Ticket submitted: #1372

My resolution:
  • Long Press: OpenVPN icon
  • Press: App info
  • Press: Force stop
  • Press: Storage & cache
  • Press: Clear cache
  • Press: Clear storage
  • Press: OK (to confirm Delete app data)
(Might only need the "Clear storage..." option to do this, but all of above for sure fixes this.
You'll need to go and redo all your OpenVPN credentials after this.

It appears that if you navigate to a folder you don't have permissions for it will say the inaccessible message you have posted.
I think it is a bug since you can't undo or back out to re-enter correct information.

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