Unable to create account at openvpn.net

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bthurber
OpenVpn Newbie
Posts: 14
Joined: Thu May 25, 2017 12:21 pm

Unable to create account at openvpn.net

Post by bthurber » Mon Mar 02, 2020 7:41 pm

I tried to file a support ticket this morning at openvpn.net but I am unable to sign up for a new account because when I do, I never receive a validation code via e-mail. Is the validation code server possibly down?

novaflash
OpenVPN Inc.
Posts: 1038
Joined: Fri Apr 13, 2012 8:43 pm

Re: Unable to create account at openvpn.net

Post by novaflash » Tue Mar 03, 2020 12:12 pm

No that validation code server is working and we see other accounts registering. If you go to the page where you have to enter the validation code, you should be able to find a link to a support form where you can send in a support request for problems with activating your account. Use that to get in touch with the support helpdesk to do either a manual validation or figure out what is going wrong. Perhaps it is a spam filter or something like that.

jtking96
OpenVpn Newbie
Posts: 1
Joined: Mon Mar 30, 2020 2:53 pm

Re: Unable to create account at openvpn.net

Post by jtking96 » Mon Mar 30, 2020 2:55 pm

I'm having the same issue right now. I submitted a message through the link on the activation page but no response yet.

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