AWS Marketplace us-east-1 servers license issues

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bthurber
OpenVpn Newbie
Posts: 14
Joined: Thu May 25, 2017 12:21 pm

AWS Marketplace us-east-1 servers license issues

Post by bthurber » Mon Mar 02, 2020 7:39 pm

Our OpenVPN Access servers are all AWS Marketplace with 10 users. This morning both of our servers in us-east-1 are reporting only 2 user licenses. The servers in us-west are fine (they show 10 users). Is there something wrong on the OpenVPN licensing validation end today?

novaflash
OpenVPN Inc.
Posts: 1038
Joined: Fri Apr 13, 2012 8:43 pm

Re: AWS Marketplace us-east-1 servers license issues

Post by novaflash » Tue Mar 03, 2020 12:10 pm

Hi. There was a momentary issue inside of Amazon's own systems that caused a failure in that region for some instances. We got on it right away with Amazon and it should already all be resolved. I think this explains why you had this problem. Another possible cause of the problem could be a firewall setting but since this happened at exactly the time this problem with Amazon happened, I think it was that. Sorry for the trouble.

bthurber
OpenVpn Newbie
Posts: 14
Joined: Thu May 25, 2017 12:21 pm

Re: AWS Marketplace us-east-1 servers license issues

Post by bthurber » Tue Mar 03, 2020 1:50 pm

Working fine now. Thank you for the reply.

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