Can't access Support on Openvpn.net

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ansan
OpenVpn Newbie
Posts: 1
Joined: Wed Apr 18, 2018 4:04 pm

Can't access Support on Openvpn.net

Post by ansan » Wed Apr 18, 2018 4:13 pm

Hi,

I am trying to get licenses re-issued for our rebuilt Access Server. I have a valid login for openvpn.net that is tied to my licensing, but when I click on
"Support" I am prompted for an additional login.

Image

It will not take my openvpn.net credentials and there is no option to register or reset a password. Do I need to register somewhere to get access to the support portal?



Thanks,
André

TinCanTech
OpenVPN Protagonist
Posts: 11137
Joined: Fri Jun 03, 2016 1:17 pm

Re: Can't access Support on Openvpn.net

Post by TinCanTech » Wed Apr 18, 2018 4:18 pm

Have you tried login here:
https://openvpn.net/index.php/login.html

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novaflash
OpenVPN Inc.
Posts: 1073
Joined: Fri Apr 13, 2012 8:43 pm

Re: Can't access Support on Openvpn.net

Post by novaflash » Wed Apr 18, 2018 9:21 pm

Hello André,

The login process is completely automated. By that i mean, you register for an account on https://openvpn.net/, you then login with that account on https://openvpn.net/, and then you use the 'get support' option at the top to login automatically to the support site.
I'm still alive, just posting under the openvpn_inc alias now as part of a larger group.

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