tunnelblik - no tun or tap detected in file

[robina80]

hi all,

i have a mac client trying to connect to our work pfsense firewall with openvpn server but he cannot connect when he drags and drops the .ovpn file, he gets some message saying something along the lines cant find tun or tap in config but when i open the file "dev tun" is on the first line so im struggling sort of

i give him the "bundled configuration > archives" on his username under client export (see attachment)

is that the right one?

https://s18.postimg.org/6aju4na8p/export.png

many thanks,

rob

[TinCanTech]

You are exporting from the pfSense appliance ?

[robina80]

yes (see the link i provide at bottom)

the one im exporting is the bundled configuration > archive only which is the zip file that includes

file.ovpn
file.p12
file.tls.key

https://s18.postimg.org/6aju4na8p/export.png

many thanks,

rob