What Mimiko may be referring to is:
http://openvpn.net/index.php/open-source/documentation/howto.html#scope
It's a fairly common question, and many things could be wrong - if you provide all the information she asked for someone can identify the problem.
IP Forwarding is typically off in consumer OSes (including Windows and Linux).
Routing tables are a likely candidate.
(iptables or equivalent) Firewall rules could easily be the culprit, which affect both the physical adapter and the virtual interface (TUN/TAP).
OpenVPN provides a platform-agnostic method for specifying routing tables, and it sounds like based on your description, the best place for that is in your server configuration. Posting the truncated configs (no blank lines, nothing that starts with a #, $, ; as they are just comments) can also really help.