Connector Issues on Ubuntu 20.04

Zander9909

Hi,

I am trying to setup a connector on Ubuntu 20.04 for a small business to do remote access. After running the commands through the deploy wizard on the admin panel, the connector is still showing up as offline. I followed the wizard and this doc https://openvpn.net/cloud-docs/installing-connector-for-linux/ here to a T and still nothing. I also made sure to enable routing and NAT as well as this is the network connector. Is there anything I am missing because I have been trying at this for days now and cannot find anything I am doing wrong.

openvpn_inc

Hi,

Make sure that your connector has an outbound connection and that UDP1194 and TCP443 are permitted.
If the outbound connection is working, would recommend opening a support ticket at https://openvpn.net/support/ to troubleshoot the issue.

Regards,
.\kionci

Zander9909

So I added those outbound rules via UFW (sudo ufw allow out 443/tcp, sudo ufw allow out 1194/udp), and still nothing. I am getting Misc Errors on the status page, with a connection time of 0 ms and it says the transport protocol is UDP. The computer its on is able to connect to the internet and even to the admin panel (for setup of the connection)

openvpn_inc

Hi Zander9909,

It's a little hard to diagnose without some more information. The instructions we provided are tested and should work. Seems like there's something in the way. But what, we don't know without more details. Do the logs tell you anything relevant? Please note that if the logs contain some sensitive information you should probably instead contact us at https://openvpn.net/support/ instead as that is a secure channel to pass log data.

Try sudo journalctl --no-pager --since 00:00 | grep openvpn to get some information on the OpenVPN processes.

Kind regards,
Johan

zuvoqitys

Zander9909 wrotesudo ufw allow out 443/tcp, sudo ufw allow out 1194/udp

I had this problem and even tried allowing the ports in both directions - did not work. I eventually had to directly forward them from my router to the target box.