hx5s6 wrote
I have a misbehaved client which successfully connected to the server but failed a following certificate check. This resulted in an incomplete connection and thus the user was recorded by OpenVPN as a UNDEF user. In this case this client kept trying to re-connect to the server but kept failed due to the same reason, and eventually used up all the client seats, which further affected other legitimate clients (they got disconnected).
This sounds like it could be a bug but it's probably user error.
Without the information requested here we will never know ..