Ok, topic moved.
So turns out you are using the commercial OpenVPN Access Server.
If you had carefully read the link I posted...
Please see here:
https://openvpn.net/vpn-server-resources/frequently-asked-questions-licensing/
and here:
https://openvpn.net/pricing/
Ticket:
https://sso.openvpn.net/login
Freenode IRC:
#openvpn-as