I would suggest running tcpdump and monitoring specific ports, see if the traffic even gets to the Access Server at all. If it doesn't, it's a local firewall on the VPN client itself or some weird proxy server setting redirecting only port 80 and port 443 somewhere, but blocking the rest.
Give this guide a read:
https://docs.openvpn.net/troubleshooting/troubleshooting-reaching-systems-over-the-vpn-tunnel/