According to the OpenVPN AS documentation, OpenVPN "will issue a secondary license key for the failover node at no charge upon request."
The documentation is available at:
https://docs.openvpn.net/configuration/setting-up-high-availability-failover-mode/
We ordered the license keys for the primary node a week ago on the basis that would be the only cost for the full active-passive failover setup. We also submitted a support request shortly after.
Support responded the next day stating that they only provide keys for active/passive (which is what we want) and that active/active requires purchasing additional licenses. At no point was any keys for active/passive actually provided.
I replied that we are attempting to use the UCARP based active-passive failover. But it has been 2 business days since my reply and I can't find any other way to reach OpenVPN support. How long should it typically take to get secondary license keys provided?
