Upgrade to OpenVPN 1.2.5 (iOS): blank screen at startup on iPod/iPhone

fkooman

I saw this issue also mentioned in other thread, but I'm using OpenVPN Connect 1.2.5 on an iPod Touch and there I get a black screen whenever I start the application. Only the battery indicator is visible. The rest is black. It just stays there. iOS version 11.2,2.

ordex

Hi, thanks for reporting.

Do you also have a macbook?
It would be nice if you could use the Console App on macos to grab the system log of the iPod when you start the Connect app.

Thanks

fkooman

No I don't have a macbook. Sorry.

fkooman

I did remove the OpenVPN Connect app as well for testing, restarted the iPod, and then installed it again. I assume that makes sure there is no data staying behind from the old version of OpenVPN Connect that could trigger this...

pleveille

I have exactly the same problem, as I have reported in the main 1.2.5 issues thread. iPod Touch 6th gen, iOS 11.2.2. Rebooted the device, redownloaded the app. Still only a black screen.

lexx6281

I also see the same problem as @pleveille.

I have two separate iPod Touch 6th gen, running
iOS 11.1.2
and
iOS 11.2.2

Both with OpenVPN Client Version 1.2.5, and both show the same black-screen.

Both used to work OK with OpenVPN Client 1.1.x

CONSOLE LOGFILE AVAILABLE HERE: https://s3.amazonaws.com/anon-o-mus/openvpn-console-log2.txt

Matteo13

Same here (iPod Touch), splash screen for a second then black screen, can't interact, tried reinstalling too.

ordex

lexx6281 wrote CONSOLE LOGFILE AVAILABLE HERE: https://s3.amazonaws.com/anon-o-mus/openvpn-console-log2.txt

Thanks! This might actually be useful. I'll give it a look soon!

tarnold

Same issue on iPod Touch/iOS 10.3.3 - but to clarify: The "blank screen" is *totally* black, not even a battery or vpn indicator. And, more important: The issue seems to be unrelated to the connection problems, as I still can connect through Settings->VPN with the existing keys from the old version. Therefore I'm not inclined to touch anything for now. And I don't have a macbook to access any logs.

But as a side note: This pattern is *the* crucial use case for the now old iTunes with the app store included:

1. Upgrade an app on the device itself
2. Recognize that the new version is broken
3. Immediately delete the app on the device
4. Connect the device to iTunes, but do *not* update anything
5. Reinstall the old, but working version through the iTunes app store
6. Remember to not accidentally update the app until a new version comes out

ordex

Hi there, we have identified the issue and we will be testing a fix in the next beta.
This means the next release will have this fixed too 😉

pleveille

Version 1.2.6 fixed this problem for me. Thank you very much! 🙂

ordex

Great! I am locking this now.

To report new bugs, please refer to: https://forums.openvpn.net/viewtopic.php?f=36&t=25650