Can't restart OPENVPN AS after renewal of license key

Ahab

I am Running OPENVPN AS 2.1.12 as an virtual appliance (ESXi) since several years.

Today i renewed my license key as every year around Xmas.
The old license Key is valid until Jan, 1st, but i allways renew in the xmas time when business is calm.

This time i got a strange behavior after klicking "Get Renewal Keys" in the admin GUI:

I can see both (old and new key in the Installed License Keys section.

License Key Type Concurrent Users Expire
XXX-XXX-XXX-XXX purchased XX 2018.01.02
XXX-XXX-XXX-XXX purchased XX 2019.01.02

I never had before.

After restarting the OPENVPN AS i get the following error and server does not start:

Error:
'netmask_bits': svc/svc:631,sagent/cqsvc:185,sagent/vpnconfig:138,sagent/vpnconfig:119 (exceptions.KeyError)
'netmask_bits': svc/svc:631,sagent/wpsvc:182,sagent/iptlive:57,sagent/vpnconfig:248,sagent/vpnconfig:119 (exceptions.KeyError)

Service deferred error: 
'netmask_bits': internet/defer:323,sagent/ipts:145,sagent/iptvpn:139,sagent/vpnconfig:248,sagent/vpnconfig:119 (exceptions.KeyError)
'netmask_bits': svc/svc:631,sagent/usersvc:1148,sagent/vpnconfig:248,sagent/vpnconfig:119 (exceptions.KeyError)
type object 'Addr' has no attribute 'version_size': util/cdict:298,util/valid:154 (exceptions.AttributeError)
type object 'IP' has no attribute 'SubnetNonCanonical': util/cdict:309,util/valid:160 (exceptions.AttributeError)

How can i delete the license key on the openvpn AS?

Our company address has changed due to a move and I have registered for the invoice.
Does this influence the liscense key?

Thanks for your support!

The Johan

The errors are complaining about missing or invalid configuration keys. I don't think this has anything to do with the licensing system at all. Unfortunately the error is not very specific as to where exactly the problem exists.

To be honest this reminds me of what happens when you install an OpenVPN Access Server package on the wrong operating system, and it has trouble reading the configuration databases and all sorts of weird errors pop up. But not a licensing error; that produces whole other output.

I suggest you take a backup of this server and reboot it first to clear out any transient issues like memory full issues or such. Also check if there's enough disk space and such, don't want such a simple thing to be the whole problem.

And if you want to try to mess with the licenses, don't just delete them, please. Just move them out of the way so they aren't used. For example you can simply move the license key files from the /usr/local/openvpn_as/etc/licenses/ directory into another directory temporarily. Then they won't be read by the Access Server and then it can't possibly by the problem.

Ahab

Thanks for your reply.

Backup works with old key. As soon as i try to get the renewal key same error appears.

So i restored again and it works with the old License

The old license included in the backup is valid until January, so i will try to get in contact with support after xmas.
With backup and old key we can do our business until the end of the year.

Thanks and have a nice christmas!