OpenVPN Connect on FireSTICK won't open preferences

Todesengel

So I own both, a fireSTICK (new gen), and a 4k fireTV (new gen). OpenVPN connect on the 4k fireTV works just like it does on android. I can go into preferences, enable the automatic start as well as the seamless tunnel. When I try to open preferences on the fireSTICK, it instantly crashes to the home screen. I am a web developer by trade, and would be more than happy to assist with some debug stuff. I just don't know much about debugging on android.

TinCanTech

Todesengel wrote When I try to open preferences on the fireSTICK, it instantly crashes to the home screen

I would think asking the manufacturer would be your best option.

Or do you mean: "Start Openvpn -> Goto Preferences -> Crash" ?
If so, try deleting any VPN profiles you have downloaded/installed.

Todesengel

TinCanTech wrote
Todesengel wrote When I try to open preferences on the fireSTICK, it instantly crashes to the home screen
I would think asking the manufacturer would be your best option.

Or do you mean: "Start Openvpn -> Goto Preferences -> Crash" ?
If so, try deleting any VPN profiles you have downloaded/installed.

Exactly.
I tried that. I also tried older version of the APK. Uninstalled, re-installed. Factory reset. New VPN profile, and even multiple fireSTICKS.

Amazon does not support the OpenVPN Application so they won't be any use.

TinCanTech

Does this Firestick thing come with openvpn pre-installed ?

Todesengel

TinCanTech wrote Does this Firestick thing come with openvpn pre-installed ?

It's the Amazon Firestick and no it does not. The 4k FireTV with the same OS works just fine though.

TinCanTech

It is possible someone here will have an answer but, personally, I think you will do better to ask Amazon about it.

If Amazon do give you any sort of answer we would be interested to know 😉

ordex

If you have way to connect to the firestick with a USB, you may try to use "adb logcat" to see the log and thus the crash stacktrace.
If you can, please report the stacktrace here (adb is a binary that comes with the android SDK. you can find it in the platforms-tools).

It may well be that the OS running on the firestick is somehow customized and this is crashing the app. Consider that this OS provided by Amazon is not supported by OpenVPN Connect for Android.