server sees client but cannot connect

montanaembassy

Hi All,
I'm using OpenVPN version 2.3.2-7ubuntu3.1 server on Ubuntu 14.04, 64 bit using a key pair. I am able to connect fine from my apartment to my server. However, when I attempt this from the University of CA LA (UCLA) I cannot connect. Moreover, my server's logfiles show a record of the attempt as:
Aug 18 11:15:41 Sibyl ovpn-server[11789]: 164.67.22.12:54433 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Aug 18 11:15:41 Sibyl ovpn-server[11789]: 164.67.22.12:54433 TLS Error: TLS handshake failed
Aug 18 11:15:41 Sibyl ovpn-server[11789]: 164.67.22.12:54433 SIGUSR1[soft,tls-error] received, client-instance restarting

Therefore, it appears that the server is seeing the client machine's attempts from UCLA but still unable to connect.
I've tried the connection from UCLA using both port 80 and 1194 with the same result. The remote OpenVPN connections work fine to access my server from anywhere but UCLA.
Any ideas?
Thanks,
Phil

TinCanTech

montanaembassy wrotewhen I attempt this from the University of CA LA (UCLA) I cannot connect

Please check, with the appropriate authority, that you are allowed to use a VPN over their network.

montanaembassy

Hi TinCanTech,
That's a good point and it wouldn't make sense for me to besmirch my relations with their IT over this. I am working with them and have their permission but they had trouble opening the port - even though they said it was open, I got the same results.
Thanks,
Phil

TinCanTech

montanaembassy wrote I am working with them and have their permission

OK.

montanaembassy wrotebut they had trouble opening the port

This is worrying ..

montanaembassy wroteeven though they said it was open, I got the same results

montanaembassy wroteThe remote OpenVPN connections work fine to access my server from anywhere but UCLA

Not pointing any fingers but that does put the ball in their court somewhat ..

montanaembassy wroteI've tried the connection from UCLA using both port 80 and 1194 with the same result

Make sure the protocol and port they open is the same ones you are using ..

montanaembassy wroteMoreover, my server's logfiles show a record of the attempt as:

I suggest you read the Forum rules (top of this page) and then post the complete details (minus any private data you do not want to make public)