nick@unitedhosting.co.uk
Hi,
We have purchased a x10 user license for our customer, but the service will not start.
I submitted a support ticket 2 days ago, but have still not received a satisfactory reply. I requested an update yesterday, but got silence!
Ticket #GUO-214-66703
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We have newly installed OpanVPN-AS on a customer server, and licensed it (XXXX-XXXX-XXXX-XXXX).
However, the service won't start, reporting the following;
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Error:
service failed to start due to unresolved dependencies: set(['user'])
service failed to start due to unresolved dependencies: set(['iptables_openvpn'])
Service deferred error: IPTablesServiceBase: failed to run iptables-restore [status=1]: ['iptables-restore: line 1629 failed']: internet/defer:323,sagent/ipts:122,sagent/ipts:49,<string>:1,sagent/sagent_entry:17,util/mycprof:11,<string>:1,sagent/sagent_entry:14,sagent/sagent_entry:11,util/daemon:28,util/daemon:69,application/app:423,scripts/_twistd_unix:202,application/app:445,application/app:348,internet/base:1166,internet/base:1175,internet/base:752,internet/process:45,internet/process:306,internet/_baseprocess:48,internet/process:775,internet/_baseprocess:60,svc/pp:117,svc/svcnotify:32,internet/defer:238,internet/defer:307,internet/defer:323,sagent/ipts:122,sagent/ipts:49,util/error:61,util/error:44
service failed to start due to unresolved dependencies: set(['user', 'iptables_live', 'iptables_openvpn'])
service failed to start due to unresolved dependencies: set(['user', 'iptables_live', 'iptables_openvpn'])
service failed to start due to unresolved dependencies: set(['user', 'iptables_live', 'iptables_openvpn'])
service failed to start due to unresolved dependencies: set(['user', 'iptables_live', 'iptables_openvpn'])
service failed to start due to unresolved dependencies: set(['iptables_live', 'iptables_openvpn'])
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I have attached the relevant portion of the openvpnas.log to this ticket.
I set the priority of this ticket to 'Urgent' because our customer is very anxious to use the system ASAP.
Can you please let me know how to resolve this issue?
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And;
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Whilst I was waiting for a response on this ticket, I have been looking
further, to no avail.
When trying to start the service (via the WebUI), I do also see this in
messages;
Oct 19 16:21:52 server kernel: [2356459.138034] ip_tables: MARK target:
only valid in mangle table, not filter
A little more information about the server;
root@server [~]# uname -a && cat /etc/redhat-release && rpm -qa | grep
openvpn
Linux server.xxxxxxxxxxxx.com 2.6.18-371.12.1.el5 #1 SMP Wed Sep 3
16:22:34 EDT 2014 x86_64 x86_64 x86_64 GNU/Linux
CentOS release 5.8 (Final)
openvpn-as-2.0.6-CentOS5.x86_64.rpm
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It was suggested this issue may be due to using OpenVZ, but this is not a virtualised server, but rather a standard dedicated one.
Our customer is getting very annoyed at having to wait, and we may well lose the business on this delay. When paying/licensing a solution, we would expect better support, or else why not simply deploy community/open-source.
Is someone able to assist with this issue?
Regards,
Nick
