I thought I'd pass this along to someone that might have a similar situation
2015-05-21 04:04:04-0500 [-] HTTP Error 400: BAD REQUEST
2015-05-21 04:04:04-0500 [-] WEB OUT: '2015-05-21 04:04:04-0500 [UDSProxyQueryProtocol,client] Logout of portal <twisted.cred.portal.Portal instance at 0x2770098>'
2015-05-21 04:04:05-0500 [-] OVPN 0 OUT: 'Thu May 21 09:04:05 2015 TCP connection established with [AF_INET]X.X.X.X:14608'
2015-05-21 04:04:05-0500 [-] OVPN 0 OUT: 'Thu May 21 09:04:05 2015 X.X.X.X:14608 SIGTERM[soft,port-share-redirect] received, client-instance exiting'
2015-05-21 04:04:05-0500 [-] OVPN 0 OUT: 'Thu May 21 09:04:05 2015 TCP connection established with [AF_INET]X.X.X.X:1149'
2015-05-21 04:04:05-0500 [-] OVPN 0 OUT: 'Thu May 21 09:04:05 2015 X.X.X.X:1149 SIGTERM[soft,port-share-redirect] received, client-instance exiting'
2015-05-21 04:04:05-0500 [HTTPChannel,23144,] ClientInfoQuery.get_userlogin: User 'user1' lacks autogenerate privilege: xml/authrpc:238,sagent/saccess:55,sagent/qxml:64,sagent/pquery:268,application/app:423,scripts/_twistd_unix:202,application/app:445,application/app:348,internet/base:1166,internet/base:1178,internet/epollreactor:194,python/log:85,python/log:70,python/context:59,python/context:37,internet/epollreactor:210,internet/tcp:462,protocols/basic:246,web/http:1613,web/http:1339,web/http:1553,web/http:1609,web/http:750,web/server:126,web/server:133,xml/authrpc:107,xml/authrpc:161,internet/defer:102,sagent/qxml:64,sagent/saccess:55,xml/authrpc:238,sagent/saccess:55,sagent/qxml:64,sagent/pquery:268,util/error:61,util/error:44 (NEED_AUTOGENERATE)
2015-05-21 04:04:05-0500 [-] WEB OUT: "2015-05-21 04:04:05-0500 [UDSProxyQueryProtocol,client] XMLRPCRelay: NEED_AUTOGENERATE: ClientInfoQuery.get_userlogin: User 'user1' lacks autogenerate privilege (9000)"
We use Twilio for to call the user with a one time passcode. The users country wasn't enabled in Twilio. We added the country to Twilio and it worked after that.