Troubleshooting OpenVPN Connect on Mac - Console not helpful

rhenning

Hi All. Not sure if this is the right forum but I don't see a separate one for the "OpenVPN Connect" GUI client for Windows or Mac and searching for openvpn+connect+mac threw an error about the search terms being too common. Anyway...

I am no longer able to use the OpenVPN Connect client downloaded directly from the Access Server to connect to a VPN. The OS X log console doesn't contain much good information... Is there a way I can put the client into debug mode or something to get more verbose logs from it? The most recent change to my system was installing Apple's Yosemite 10.10.3 upgrade though I have no idea if that is related because I didn't use any VPNs for the last few days. Any advice for troubleshooting this is very much appreciated.

Environment:
Mac OS X Yosemite Version 10.10.3
OpenVPN Connect 2.0.9.201

Repro steps:
* Launch OpenVPN connect
* Click the Menu Bar icon
* Select Connect…
* Enter the OpenVPN server’s IP address in the “OpenVPN - Server” dialog, then click “Connect”
* Enter the Username and Password in the “OpenVPN - Login” dialog, then click “Connect”
* Enter the Google Authenticator code in the “Authentication” dialog, then click “Continue”
* The “OpenVPN - Login” dialog is immediately returned with no user feedback or notifications shown.

The OS X console contains only the following logs:

4/17/15 12:42:38.207 PM Console[659]: Marker - Apr 17, 2015, 12:42:38 PM
4/17/15 12:42:41.177 PM locationd[357]: Location icon should now be in state 'Active'
4/17/15 12:42:42.347 PM locationd[357]: NETWORK: requery, 0, 0, 0, 0, 13, items, fQueryRetries, 0, fLastRetryTimestamp, 450981496.3
4/17/15 12:42:43.847 PM OpenVPNConnect[1023]: PyObjCPointer created: at 0xa0adf1f8 of type {__CFBoolean=}
4/17/15 12:42:43.847 PM OpenVPNConnect[1023]: PyObjCPointer created: at 0xa0adf1f0 of type {__CFBoolean=}
4/17/15 12:42:43.848 PM OpenVPNConnect[1023]: PyObjCPointer created: at 0xa0adf200 of type {__CFNumber=}
4/17/15 12:42:43.848 PM OpenVPNConnect[1023]: PyObjCPointer created: at 0xa0adf210 of type {__CFNumber=}
4/17/15 12:42:43.848 PM OpenVPNConnect[1023]: PyObjCPointer created: at 0xa0adf220 of type {__CFNumber=}
4/17/15 12:42:43.905 PM locationd[357]: Location icon should now be in state 'Inactive'
4/17/15 12:42:51.428 PM OpenVPNConnect[1023]: Could not connect action, target class ConnectWindowController does not respond to -orderFrontStandardAboutPanel:
4/17/15 12:42:57.338 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
4/17/15 12:43:14.907 PM Console[659]: Marker - Apr 17, 2015, 12:43:14 PM

Any ideas? Thanks a ton.
-R

rhenning

While it doesn't help with the root issue of enabling better logging, we were able to track the root cause of this problem down to a problem with the NTP config in the AS appliance. Because of the clock skew the Google Authenticator token was getting rejected with no useful feedback in either the logs or in the OpenVPN Connect UI.

More details are in this thread (once the moderator approves the post): https://forums.openvpn.net/topic18623.html