PrivateTunnel: access denied (usage limit)

paulmundorff

hello,

Yesterday, I was successful in installing and connecting successful using openvpn with the help of one of your team. today, I tried to connect and I am getting the following error message: "AUTH: Received control message: AUTH_FAILED,DENY: user in deny list".

any suggestions ?

thanks

paulmundorff

hi,

i understood that somehow my user is in the deny list and your answer confirmed this. so how do i get my user removed from this list ? second, what user is this ?

thanks

ps i followed the clarification link that you provided and i ended up in a dead-end and apparently i did not "choose wisely".

paulmundorff

hi,

and I think I know why...I got the newyork.ovpn from http://www.privatetunnel.com because I couldn't find any why to create the client.ovpn necessary for the open version of openvpn. this probably explains the e-mail that I received from http://www.privatetunnel.com explaining that I had exceeded the 100mb limit and why my user ids are placed into the "deny list" on their server.

I read all of the literature and browsed the sample client.ovpn but I do not have the following info that appears in the sample to insert into the client.ovpn config file:
1) server name (the remote 'my-server-1' in the sample which I presume is the openvpn server)
2) ca.crt
3) client.crt
4) client.key

I think I understand that I will use the openvpn.exe program to "complie" the client.ovpn config file, above, that will in turn, be used by the openvpn service that I have set to automatic in the service program (windows 8 admin tools).

thanks again for your assist !

paulmundorff

hi debbie10t,

yes, that is correct, I was using the http://www.privatetunnel.com client.ovpn configuration file. did you read my previous post ?

thanks, paul