Open VPN does not connect after client installation

[wernermp]

Hi , We have been using OpenVPN for quite a while. Every time we add a user, create a certificate, send the user a Windows client to install, we have had no problem. Everything works and an OpenVPN session is made with no problem. The last two users created they have not been able to make a connection. In the log below for the session connection effort it is this section that is identical for both users for where the error seems to occur.
"Wed Jun 26 10:59:19 2019 Warning: route gateway is not reachable on any active network adapters: 192.168.10.1
Wed Jun 26 10:59:19 2019 env_block: add PATH=C:\Windows\System32;C:\Windows;C:\Windows\System32\Wbem
Wed Jun 26 10:59:19 2019 Warning: route gateway is not reachable on any active network adapters: 192.168.10.1
Wed Jun 26 10:59:19 2019 env_block: add PATH=C:\Windows\System32;C:\Windows;C:\Windows\System32\Wbem"

In both instances the route gateway IP address that it is referring to is the user's default gateway on their home network. The interesting thing is this is only happening on their laptops issued by our employer. If they try a connection from their own personal computer or laptop there is no problem. The odd thing is the rest of us use our employee issued laptops and have no problem. It seems that something must have recently changed on our employer's image for the laptop but I have no idea what?