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can't setup login on main website

Posted: Tue Aug 01, 2017 12:02 am
by 71merlin
Tried to make an account so I can buy a licence on the main website. It didn't send me an email initially.

now, if I try to log back in, it sens a confirmation email - clicking the link in the confirmation email ( https://openvpn.net/index.php?option=co ... Itemid=750 ) results in the message:

You are not authorized to view this page!
You need to log in.

So, how can I confirm my account if I'm required to log in to confirm it -- catch 22 problem.

Re: can't setup login on main website

Posted: Tue Aug 01, 2017 10:05 am
by TinCanTech

Re: can't setup login on main website

Posted: Wed Aug 02, 2017 5:40 am
by 71merlin
I got to that URL and log in. a popup comes that says:

Your registration process is not yet complete! Please check again your email for further instructions that have just been resent. If you don't find the email, check your spam-box. Make sure that your email account options are not set to immediately delete spam. If that was the case, just try logging in again to receive a new instructions email.

And a few moments later I receive an email that gives me a link to click on, whic his: https://openvpn.net/index.php?option=co ... Itemid=750

i click the link and the openvpn site says:

You are not authorized to view this page!
You need to log in.

you see the problem?

Re: can't setup login on main website

Posted: Thu Aug 03, 2017 8:52 am
by samuli
I asked our support guys to have a look at this thread.

Re: can't setup login on main website

Posted: Thu Aug 03, 2017 4:57 pm
by justinopvn
Hello,

Justin here at OpenVPN Support. Sorry that you are having trouble setting up your account on openvpn.net - I can definitely help you with that.

I will need an email address though, can you post it here?

Re: can't setup login on main website

Posted: Thu Aug 03, 2017 5:23 pm
by TinCanTech
justinopvn wrote:can you post it here?
Is that wise ?

Perhaps sending an email to help@openvpn.net would be more appropriate.

Re: can't setup login on main website

Posted: Thu Aug 03, 2017 9:04 pm
by justinopvn
Yes I believe support@openvpn.net will reach me.